Would you like to see how a company obtains the fastest drive-thru time, while also being the most accurate and friendly? Sounds impossible? Come see how it is done. At Pal’s, a car leaves the drive-thru line every 18 seconds; accuracy that is 10 to 50 times that of its competition, and hospitality so effective,… Read more »
Blog
Pal’s BEI Introduces WIN (Will Improve Now)
Would you like to solve one of your business problems in 3 months? Disruption, delays, errors, rework, unneeded complexity, lack of standardization, or underutilized people can be fixed, and faster than you think! WIN is new Pal’s BEI offering that is 4, 2-hour training sessions over a 3-month period that will lead one of your… Read more »
Thom Crosby Talks: Using Performance Excellence Based Assessment to Achieve Success
“Since 1956 Pal’s has thrived in a competitive environment and enjoyed major financial success with a customer-driven approach to business. However, the transition from participating in the market to becoming a dominant presence began in 1994 with the adoption of an unwavering focus on performance excellence. This is when Pal’s decided to use the Malcolm… Read more »
K&N Management Attributes $10 Million Annual Sales Growth to Lessons Learned at Pal’s BEI
What is the potential return on investment for attending Pal’s BEI training? Two of our “Achieving World Class Results” class alumni, Ken Schiller & Brian Nolen, owners of K&N Management (Rudy’s “Country Store” & Bar-B-Q and Mighty Fine Burgers, Fries, and Shakes) told us that they “contribute $10 million in additional yearly sales to practicing… Read more »
Pal’s BEI Interviewed on WJCW
Listen to the David McClaskey and Clay Rolston interview about the origins of Pal’s BEI and what we are doing today www.radiowebvillage.com/uploads/File/PODCASTS/10-28-09PodcastMcClaskeyRolston.mp3
First and Second Level Supervisor Success
Most owners and general managers of business I know believe that the quality of the store/unit manager can impact sales and profitability of that store or unit by 25% of more. Most are equally sure that their company has a long way to go before all their first or second level supervisors/managers are fully up… Read more »
Accelerating Improvement – Why you should be interested?
“Pinpoint; Feedback; Reinforcement; 10 Step Process.” These are very strange words to most people. What if I were to tell you that these were the keys to your organization’s ability to obtain and sustain significant improvement. Motivating colleagues to come on-board, get engaged, and make meaningful contributions to a critical improvement process is just one… Read more »
4 Steps to Successful Project Managment
Today projects are the way everyone works, no matter what business we are in. We are all project managers. We need to hit deadlines, not watch them pass. We strive to maintain the team motivation beyond the beginning stages. We need to understand how to reduce backtracking, eliminate rework, and decrease costs. The goal is to deliver… Read more »
Pal’s BEI is big news nationwide
While most in East Tennessee and Southwest Virginia know and love Pal’s Sudden Service, pedestrians in Times Square in New York City are just learning about the legendary burger chain. A recent Kingsport Times-News article on the 22-unit restaurant chain was carried by the national news media and a photo from the article and headline… Read more »
Business Excellence Institute sharing Pal’s secret for success
Pal’s BEI was recently featured on the news-wire about how they sharing the management practices of Pal’s Sudden Service – a world-class leader in operational excellence and efficiency in the food service industry.