Blog

Pal’s BEI Client wins Texas Quality Award

Pal’s Business Excellence Institute extends our congratulations to K&N Management (Mighty Fine Burgers/Rudy’s BBQ Austin) on receiving the 2010 Texas Award for Performance Excellence (press release).   According the recent QSR article K&N Management Earns Texas TAPE Award they are the first restaurant group to win the states highest recognition for quality.    David McClaskey, President – Pal’s Business… Read more »

Thom Crosby Talks: Process Management

First Be Effective, Then Efficient At Pal’s, we carefully design our products and services and continually analyze our delivery processes.  We have created a business model in which our bright and capable leaders and managers are on the front line directly interacting with customers and team members, driving results and being personally rewarded. These and… Read more »

Thom Talks: Leadership, The First Key

Pal’s operations at each location are based on three principles: Leaders and managers champion company values by setting an example with their own personal choices and behaviors. Each business transaction is focused on creating an experience for customers that delights them. Store leaders and managers are to think strategically and act like owners to maximize… Read more »