Blog

Thom Crosby answers a question about discounting, coupons, and pricing strategy at Pal’s Sudden Service. This response was provided during the Q&A time with Thom at a recent Pal’s Business Excellence Institute training class – Achieving World-Class Results.

Pal’s BEI was featured in the October 2010 edition of NRF Stores Magazine in Serving Up Satisfaction  – food service experts show businesses how customer service is done.   The article contains quotes from Thom Crosby, CEO of Pal’s Sudden Service, David McClaskey, President of Pal’s BEI, and

David McClaskey, president of Pal’s Business Excellence Institute, recently provided the Tri-Cities TN/VA Business Journal with insight on 5 observable signs that indicate operational excellence in a company or organization for the  July 2010 edition.   Can you observe these signs in your workplace?

At the May 6, 2010  Pal’s Business Excellence Institute training class – Achieving World-Class Resutls – Thom Crosby answers questions about Pal’s Sudden Service approach to using information technology.

Recently the Kingsport Chamber of Commerce featured Pal’s Business Excellence Institute on the March 2010 ChamberZone  Link to Video.  Thom Crosby (CEO, Pal’s Sudden Service) and Clay Rolston (Marketing Director, Pal’s BEI) talk about

Pal’s Business Excellence Institute extends our congratulations to K&N Management (Mighty Fine Burgers/Rudy’s BBQ Austin) on receiving the 2010 Texas Award for Performance Excellence (press release).   According the recent QSR article K&N Management Earns Texas TAPE Award they are the first restaurant group to win the states highest recognition for quality.    David McClaskey, President – Pal’s Business… Read more »

2010 NIATx Summit and SAAS National Conference at Duke Energy Convention Center, Cincinnati, Ohio, July 11-14 Title: How to Get and Keep Productive People: A Prestera Center Improvement Case StudyImplemented based on best practices learned from attending a session at the 2008 SAAS National Conference and NIATx Summit

First Be Effective, Then Efficient At Pal’s, we carefully design our products and services and continually analyze our delivery processes.  We have created a business model in which our bright and capable leaders and managers are on the front line directly interacting with customers and team members, driving results and being personally rewarded. These and… Read more »

When plant manager, Scott Crawford, sped into the American Greetings (AG)  warehouse in a Bristol Motor Speedway pace car, the crowd of associates assembled there strongly suspected that the workday would not be business as usual, and they were right. This event marked the day that employees of the largest printing and converting facility for… Read more »

Pal’s operations at each location are based on three principles: Leaders and managers champion company values by setting an example with their own personal choices and behaviors. Each business transaction is focused on creating an experience for customers that delights them. Store leaders and managers are to think strategically and act like owners to maximize… Read more »