Thom Crosby answers a question about discounting, coupons, and pricing strategy at Pal’s Sudden Service. This response was provided during the Q&A time with Thom at a recent Pal’s Business… Read more »
Blog
Pal’s BEI Featured in Stores Magazine
Pal’s BEI was featured in the October 2010 edition of NRF Stores Magazine in Serving Up Satisfaction – food service experts show businesses how customer service is done. The article… Read more »
McClaskey on Five Signs of Operational Excellence
David McClaskey, president of Pal’s Business Excellence Institute, recently provided the Tri-Cities TN/VA Business Journal with insight on 5 observable signs that indicate operational excellence in a company or organization for the … Read more »
Thom Crosby on Information Technology
At the May 6, 2010 Pal’s Business Excellence Institute training class – Achieving World-Class Resutls – Thom Crosby answers questions about Pal’s Sudden Service approach to using information technology.
Pal’s BEI Featured on the Kingsport TN ChamberZone
Recently the Kingsport Chamber of Commerce featured Pal’s Business Excellence Institute on the March 2010 ChamberZone Link to Video. Thom Crosby (CEO, Pal’s Sudden Service) and Clay Rolston (Marketing Director,… Read more »
Pal’s BEI Client wins Texas Quality Award
Pal’s Business Excellence Institute extends our congratulations to K&N Management (Mighty Fine Burgers/Rudy’s BBQ Austin) on receiving the 2010 Texas Award for Performance Excellence (press release). According the recent QSR article… Read more »
Pal’s BEI and Prestera to Present at NIATx Summit and SAAS National Conference
2010 NIATx Summit and SAAS National Conference at Duke Energy Convention Center, Cincinnati, Ohio, July 11-14 Title: How to Get and Keep Productive People: A Prestera Center Improvement Case StudyImplemented… Read more »
Thom Crosby Talks: Process Management
First Be Effective, Then Efficient At Pal’s, we carefully design our products and services and continually analyze our delivery processes. We have created a business model in which our bright… Read more »
American Greeting Wraps Up Success with Pal’s BEI
When plant manager, Scott Crawford, sped into the American Greetings (AG) warehouse in a Bristol Motor Speedway pace car, the crowd of associates assembled there strongly suspected that the workday… Read more »
Thom Talks: Leadership, The First Key
Pal’s operations at each location are based on three principles: Leaders and managers champion company values by setting an example with their own personal choices and behaviors. Each business transaction… Read more »