Thom Crosby on Information Technology

At the May 6, 2010  Pal’s Business Excellence Institute training class – Achieving World-Class Resutls – Thom Crosby answers questions about Pal’s Sudden Service approach to using information technology.

Thom addresses how IT is approached in the front-of-the- house as well as the back-of-the-house.   This Q&A session with Thom is a feature of Achieving World-Class Results training.