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November 2020

AWCR – Public – 5 parts – Nov 3, 10, 17, 24, and Dec 2 (1pm-5pm EDT for each day the class meets)

November 3 @ 1:00 pm - December 2 @ 5:00 pm EST

Virtual, web-based class with a live instructor This is a 5 part series: Nov 3 - 1pm-5pm Nov 10 - 1pm-5pm Nov 17 - 1pm-5pm Nov 24 - 1pm-5pm Dec 2 - 1pm-5pm * Times listed are Eastern Standard Time Achieving World-Class Results Our most popular class delivered to thousands of leaders around the world Proven Path to go from Ordinary to Extraordinary The most important thing any business can do is to delight its customers so that they will…

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January 2021

AWCR – Public – 5 parts – Jan. 12, 19, 26; Feb. 2, 9 (1pm-5pm EDT for each day the class meets)

January 12, 2021 @ 1:00 pm - February 9, 2021 @ 5:00 pm EST

Virtual, web-based class with a live instructor This is a 5 part series: Jan 12 - 1pm-5pm Jan 19 - 1pm-5pm Jan 26 - 1pm-5pm Feb 2 - 1pm-5pm Feb 9 - 1pm-5pm * Times listed are Eastern Standard Time Achieving World-Class Results Our most popular class delivered to thousands of leaders around the world Proven Path to go from Ordinary to Extraordinary The most important thing any business can do is to delight its customers so that they will…

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February 2021

AWCR – Public – 5 parts – Feb. 3, 10, 17, 24; Mar. 3 (1pm-5pm EDT for each day the class meets)

February 3, 2021 @ 1:00 pm - March 3, 2021 @ 5:00 pm EST

Virtual, web-based class with a live instructor This is a 5 part series: Feb 3 - 1pm-5pm Feb 10 - 1pm-5pm Feb 17 - 1pm-5pm Feb 24 - 1pm-5pm Mar 3 - 1pm-5pm * Times listed are Eastern Standard Time Achieving World-Class Results Our most popular class delivered to thousands of leaders around the world Proven Path to go from Ordinary to Extraordinary The most important thing any business can do is to delight its customers so that they will…

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March 2021

AWCR – Public – 5 parts – Mar. 2, 9, 16, 23, 30 (1pm-5pm EDT for each day the class meets)

March 2, 2021 @ 1:00 pm - March 30, 2021 @ 5:00 pm EST

Virtual, web-based class with a live instructor This is a 5 part series: Mar 2 - 1pm-5pm Mar 9- 1pm-5pm Mar 16 - 1pm-5pm Mar 23 - 1pm-5pm Mar 30 - 1pm-5pm * Times listed are Eastern Standard Time Achieving World-Class Results Our most popular class delivered to thousands of leaders around the world Proven Path to go from Ordinary to Extraordinary The most important thing any business can do is to delight its customers so that they will come…

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LEAN – 2 parts – Mar 10 and 24 (1pm-5pm EDT for each day the class meets)

March 10, 2021 @ 1:00 pm - March 24, 2021 @ 5:00 pm EST

Virtual, web-based class with a live instructor This is a 2 part series: Mar 10 - 1pm-5pm Mar 24 - 1pm-5pm * Times listed are Eastern Standard Time Putting LEAN to Work in Your Business Description GET RID OF WASTE! Rapidly increase efficiency and reduce costs while improving service.  Use Lean tools to do all of this quickly and with little to no ongoing costs.  In this course you will learn Lean principles and tools, see them applied in real businesses,…

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Training to 100% – 2 parts – Mar 11, 25 (1pm-5pm EDT for each day the class meets)

March 11, 2021 @ 1:00 pm - March 25, 2021 @ 5:00 pm EST

Virtual, web-based class with a live instructor This is a 2 part series: Mar 11 - 1pm-5pm Mar 25 - 1pm-5pm * Times listed are Eastern Standard Time Training to 100%. Every organization trains. But very few organizations train to 100%.  Training itself does not differentiate you or give you a competitive advantage. Leaders of extraordinary organizations understand that to outperform their competition, they first have to out-train them. How do you out-train your competition? You do that by training…

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Spectacular Customer Service – 2 parts – Mar 17, 31 (1pm-5pm EDT)

March 17, 2021 @ 1:00 pm - March 31, 2021 @ 5:00 pm EDT

This class is split up into 2 parts Mar 17 - 1-5 pm Mar 31 - 1-5pm Virtual, web-based class with a live instructor Learn how extraordinary organizations create life-long customers through spectacular customer service. Description What can you give your customers that makes them want to come back more often, brag to others about how great your organization is, and have no additional ongoing costs? The answer: spectacular customer service. Based on the benchmark practices of world-class organizations, this…

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