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November 2021

AWCR – Public – 5 parts – Nov 3, 10, 17, Dec 1 and 8 (1pm-5pm EDT for each day the class meets)

November 3 @ 1:00 pm - December 8 @ 5:00 pm EDT

Virtual, web-based class with a live instructor This is a 5 part series: Nov 3 - 1pm-5pm Nov 10 - 1pm-5pm Nov 17 - 1pm-5pm Dec 1 - 1pm-5pm Dec 8 - 1pm-5pm * Times listed are Eastern Standard Time Achieving World-Class Results Our most popular class delivered to thousands of leaders around the world Proven Path to go from Ordinary to Extraordinary The most important thing any business can do is to delight its customers so that they will…

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January 2022

AWCR – Public – 5 parts – Jan 11, 18, 25, Feb 1 and 8 (1pm-5pm EDT for each day the class meets)

January 11, 2022 @ 1:00 pm - February 8, 2022 @ 5:00 pm EST

Virtual, web-based class with a live instructor This is a 5 part series: Jan 11 - 1pm-5pm Jan 18 - 1pm-5pm Jan 25 - 1pm-5pm Feb 1 - 1pm-5pm Feb 8 - 1pm-5pm * Times listed are Eastern Standard Time Achieving World-Class Results Our most popular class delivered to thousands of leaders around the world Proven Path to go from Ordinary to Extraordinary The most important thing any business can do is to delight its customers so that they will…

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March 2022

AWCR – Public – 5 parts – Mar 3, 10, 17, 24, and 31 (1pm-5pm EDT for each day the class meets)

March 3, 2022 @ 1:00 pm - March 31, 2022 @ 5:00 pm EST

Virtual, web-based class with a live instructor This is a 5 part series: Mar 3 - 1pm-5pm Mar 10 - 1pm-5pm Mar 17 - 1pm-5pm Mar 24 - 1pm-5pm Mar 31 - 1pm-5pm * Times listed are Eastern Standard Time Achieving World-Class Results Our most popular class delivered to thousands of leaders around the world Proven Path to go from Ordinary to Extraordinary The most important thing any business can do is to delight its customers so that they will…

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Training to 100% – 2 parts – Mar 30 and Apr 13 (1pm-5pm EST for each day the class meets)

March 30, 2022 @ 1:00 pm - April 13, 2022 @ 5:00 pm EDT

Virtual, web-based class with a live instructor This is a 2 part series: Mar 30 - 1pm-5pm Apr 13 - 1pm-5pm * Times listed are Eastern Standard Time Training to 100%. Every organization trains. But very few organizations train to 100%.  Training itself does not differentiate you or give you a competitive advantage. Leaders of extraordinary organizations understand that to outperform their competition, they first have to out-train them. How do you out-train your competition? You do that by training…

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April 2022

LEAN for Service and Healthcare – 3 parts – Apr 7, 21, and May 5 (1pm-4pm EST for each day the class meets)

April 7, 2022 @ 1:00 pm - May 5, 2022 @ 4:00 pm EDT

Virtual, web-based class with a live instructor This is a 3 part series: Apr 7 - 1pm-4pm Apr 21 - 1pm-4pm May 5 - 1pm-4pm * Times listed are Eastern Standard Time Putting LEAN to Work in Your Business Description GET RID OF WASTE! Rapidly increase efficiency and reduce costs while improving service.  Use Lean tools to do all of this quickly and with little to no ongoing costs.  In this course you will learn Lean principles and tools, see them…

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Spectacular Customer Service – 3 parts – Apr 14, 28, and May 12 (1pm-4pm EST)

April 14, 2022 @ 1:00 pm - May 12, 2022 @ 4:00 pm EDT

This class is split up into 3 parts Apr 14 - 1-4 pm Apr 28 - 1-4pm May 12 - 1-4pm Virtual, web-based class with a live instructor Learn how extraordinary organizations create life-long customers through spectacular customer service. Description What can you give your customers that makes them want to come back more often, brag to others about how great your organization is, and have no additional ongoing costs? The answer: spectacular customer service. Based on the benchmark practices…

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AWCR – Public – 5 parts – Apr 20, 27, May 4, 11, and 18 (8am-12pm EDT for each day the class meets)

April 20, 2022 @ 8:00 am - May 18, 2022 @ 12:00 pm EDT

Virtual, web-based class with a live instructor This is a 5 part series: Apr 20 - 8am-12pm Apr 27 - 8am-12pm May 4 - 8am-12pm May 11 - 8am-12pm May 18 - 8am-12pm * Times listed are Eastern Standard Time Achieving World-Class Results Our most popular class delivered to thousands of leaders around the world Proven Path to go from Ordinary to Extraordinary The most important thing any business can do is to delight its customers so that they will…

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July 2022

AWCR – Public – 5 parts – July 14, 21, 28, Aug 4, and 11 (1pm-5pm EDT for each day the class meets)

July 14, 2022 @ 1:00 pm - August 11, 2022 @ 5:00 pm EDT

Virtual, web-based class with a live instructor This is a 5 part series: July 14 - 1pm-5pm July 21 - 1pm-5pm July 28 - 1pm-5pm Aug 4 - 1pm-5pm Aug 11 - 1pm-5pm * Times listed are Eastern Standard Time Achieving World-Class Results Our most popular class delivered to thousands of leaders around the world Proven Path to go from Ordinary to Extraordinary The most important thing any business can do is to delight its customers so that they will…

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September 2022

AWCR – Public – 5 parts – Sept 13, 20, 27, Oct 4, and 11 (1pm-5pm EDT for each day the class meets)

September 13, 2022 @ 1:00 pm - October 11, 2022 @ 5:00 pm EDT

Virtual, web-based class with a live instructor This is a 5 part series: Sept 13 - 1pm-5pm Sept 20 - 1pm-5pm Sept 27 - 1pm-5pm Oct 4 - 1pm-5pm Oct 11 - 1pm-5pm * Times listed are Eastern Standard Time Achieving World-Class Results Our most popular class delivered to thousands of leaders around the world Proven Path to go from Ordinary to Extraordinary The most important thing any business can do is to delight its customers so that they will…

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October 2022

AWCR – Public – 5 parts – Oct 19, 26, Nov 2, 9, and 16 (1pm-5pm EDT for each day the class meets)

October 19, 2022 @ 1:00 pm - November 16, 2022 @ 5:00 pm EDT

Virtual, web-based class with a live instructor This is a 5 part series: Oct 19 - 1pm-5pm Oct 26 - 1pm-5pm Nov 2 - 1pm-5pm Nov 9 - 1pm-5pm Nov 16 - 1pm-5pm * Times listed are Eastern Standard Time Achieving World-Class Results Our most popular class delivered to thousands of leaders around the world Proven Path to go from Ordinary to Extraordinary The most important thing any business can do is to delight its customers so that they will…

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