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April 2021

AWCR – Public – 5 parts – April 6, 13, 20, 27, and May 4 (1pm-5pm EDT for each day the class meets)

April 6 @ 1:00 pm - May 4 @ 5:00 pm EDT

Virtual, web-based class with a live instructor This is a 5 part series: April 6 - 1pm-5pm April 13 - 1pm-5pm April 20 - 1pm-5pm April 27 - 1pm-5pm May 4 - 1pm-5pm * Times listed are Eastern Standard Time Achieving World-Class Results Our most popular class delivered to thousands of leaders around the world Proven Path to go from Ordinary to Extraordinary The most important thing any business can do is to delight its customers so that they will…

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May 2021

AWCR – Public – 5 parts – May 5, 12, 19, 26, and Jun 2 (1pm-5pm EDT for each day the class meets)

May 5 @ 1:00 pm - June 2 @ 5:00 pm EDT

Virtual, web-based class with a live instructor This is a 5 part series: May 5 - 1pm-5pm May 12 - 1pm-5pm May 19 - 1pm-5pm May 26 - 1pm-5pm June 2 - 1pm-5pm * Times listed are Eastern Standard Time Achieving World-Class Results Our most popular class delivered to thousands of leaders around the world Proven Path to go from Ordinary to Extraordinary The most important thing any business can do is to delight its customers so that they will…

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LEAN – 2 parts – May 6 and 20 (1:15pm-5pm EDT for each day the class meets)

May 6 @ 1:15 pm - May 20 @ 5:00 pm EDT

Virtual, web-based class with a live instructor This is a 2 part series: May 6 - 1:15pm-5pm May 20 - 1:15pm-5pm * Times listed are Eastern Standard Time Putting LEAN to Work in Your Business Description GET RID OF WASTE! Rapidly increase efficiency and reduce costs while improving service.  Use Lean tools to do all of this quickly and with little to no ongoing costs.  In this course you will learn Lean principles and tools, see them applied in real businesses,…

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June 2021

AWCR – Public – 5 parts – Jun 1, 8, 15, 22, and 29 (1pm-5pm EDT for each day the class meets)

June 1 @ 1:00 pm - June 29 @ 5:00 pm EDT

Virtual, web-based class with a live instructor This is a 5 part series: June 1 - 1pm-5pm June 8 - 1pm-5pm June 15 - 1pm-5pm June 22 - 1pm-5pm June 29 - 1pm-5pm * Times listed are Eastern Standard Time Achieving World-Class Results Our most popular class delivered to thousands of leaders around the world Proven Path to go from Ordinary to Extraordinary The most important thing any business can do is to delight its customers so that they will…

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Training to 100% – 2 parts – Jun 3 and 17 (1:15pm-5pm EDT for each day the class meets)

June 3 @ 1:15 pm - June 17 @ 5:00 pm EDT

Virtual, web-based class with a live instructor This is a 2 part series: June 3 - 1:15pm-5pm June 17 - 1:15pm-5pm * Times listed are Eastern Standard Time Training to 100%. Every organization trains. But very few organizations train to 100%.  Training itself does not differentiate you or give you a competitive advantage. Leaders of extraordinary organizations understand that to outperform their competition, they first have to out-train them. How do you out-train your competition? You do that by training…

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Spectacular Customer Service – 2 parts – Jun 10 and 24 (1:15pm-5pm EDT)

June 10 @ 1:15 pm - June 24 @ 5:00 pm EDT

This class is split up into 2 parts June 10 - 1:15-5 pm June 24 - 1:15-5pm Virtual, web-based class with a live instructor Learn how extraordinary organizations create life-long customers through spectacular customer service. Description What can you give your customers that makes them want to come back more often, brag to others about how great your organization is, and have no additional ongoing costs? The answer: spectacular customer service. Based on the benchmark practices of world-class organizations, this…

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