McClaskey Excellence Institute Vice President David M. Jones Receives Ned R. McWherter Leadership Award

Written by: McClaskey Excellence Institute

Jones recognized for outstanding leadership in the pursuit of performance excellence

David Jones (left) accepts the 2020 Ned R. McWherter Leadership Award from Mike McWherter (right).

KINGSPORT, Tenn., March 2020 — David M. Jones, vice president of McClaskey Excellence Institute, has received the 2020 Ned R. McWherter Leadership Award from the Tennessee Center for Performance Excellence. In a ceremony held February 27, 2020 at the Franklin Cool Springs Marriott in Franklin, Tennessee, Jones was honored for his dedication to helping organizations achieve 100 percent operations excellence.

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Ordinary vs. Extraordinary

Written by: McClaskey Excellence Institute

“How many of you would like to be extraordinary in how you do your job?” This is the question that we use to start off each of our “Achieving World-Class Results” (AWCR) classes at McClaskey Excellence Institute. Undeniably, the whole class eagerly raises their hand.

Helping leaders take their next step towards being extraordinary is the key objective of the McClaskey Excellence Institute two-day class, “Achieving World Class Results”. Class participants are always surprised to find out that only about 10% of leaders want to go the extra distance to become extraordinary. You might wonder why 90% of the leaders, who as a whole are a group of very dedicated, talented, and hard-working people, do not want to lead their organizations to be as extraordinary as their organizations could be. Continue reading

McClaskey Keynote Speaker at the Canadian Quality Conference

Written by: McClaskey Excellence Institute

  (Kingsport, Tenn.)  Pal’s Business Excellence Institute president David McClaskey will be the keynote speaker at the Fourth Canadian Quality Congress in Ottawa, Ontario, Canada next week.  The theme of the event is, “Closing the Quality Gap: Manufacturing Versus Service Organizations”, and will highlight the latest developments in quality improvement processes and the central role they play in both the manufacturing and service sectors.

McClaskey is widely known as an expert in quality management and one of the few individuals to have assisted seven companies to win eight Malcolm Baldrige National Quality Awards, including Pal’s Sudden Service and Eastman Chemical Company. His Baldrige award consulting track record is at 100%.

McClaskey’s keynote address will be entitled “Decision Making in Government Organizations.” McClaskey says he’ll explain how a simple decision making process built on performance excellence criteria used by world-class organizations can lead to a win-win situation in government decision making.

He will also lead an interactive workshop at the conference as participants learn the steps in the actual process.

“This process helps you by first making sure you’re working on the right problem,” says McClaskey. “Then they’ll learn the steps such as stating the problem in a way that helps leads to a solution and accountability; finding the root cause rather than just a symptom and how to choose the best solution. It’s a part of what we teach at Pal’s BEI to various industries each session.”

The Fourth Canadian Quality Congress will be held June 27-29 in Ottawa, Ontario, Canada.

About Pal’s BEI: Pal’s Sudden Service is a two-time winner of the Tennessee State Quality Award, as well as the first food-service operation to win the Malcolm Baldrige National Quality Award.  Pal’s Business Excellence enables other businesses to elevate the way they execute through training and consulting that is based on the Malcolm Baldrige award winning management principles and practices of Pal’s Sudden Service, as well as other world-class performance excellence models. For more information on Pal’s Business Excellence Institute go to






May 4, 2011 Proclaimed David McClaskey Day

Written by: McClaskey Excellence Institute

Dennis R. Phillips, Mayor of Kingsport, Tennessee, recently proclaimed that May 4, 2011 be recognized as David McClaskey day.   David was honored because of his lifetime of achievement as a management consultant which has included receiving the 2010 Ned R. McWherter Leadership Award from the Tennessee Center for Performance Excellence, assisting seven companies to win eight Malcolm Baldrige National Quality Awards,  as well as co-founding and leading the McClaskey Excellence Institute.  David, who has been a career long resident of Northeast Tennessee, is a recognized national expert in the field of quality management and performance excellence.

Thom Crosby Shares Insight on Baldrige Implementation

Written by: McClaskey Excellence Institute

During the Q&A session of the Achieving World-Class Results public training class in February of 2011, Thom Crosby, CEO, Pal’s Sudden Service,  shares Pal’s experience of utilizing Performance Excellence and the Baldrige criteria to drive improvement in business.   In this video Thom tells about how Pal’s became aware of this management assessment tool,  organizational challenges with implementation, overcoming organizational challenges, the value of the Baldrige criteria to Pal’s,  and how Performance Excellence is used today at Pal’s.  This Q&A session is one of the highlight features of the Achieving World-Class Results training class at Pal’s Business Excellence Institute.

Pal’s BEI Featured in Nation’s Restaurant News

Written by: McClaskey Excellence Institute

Pal’s Business Excellence Institute was pleased to be featured in the April 4, 2011 Nation’s Restaurant News article entitled Model of Efficiency.  The article highlights how Pal’s BEI training and consulting impacted K&N Management – a 2010 Malcolm Baldrige National Quality Award winner – the only other food service company to win.   The article reveals how K&N’s average unit sales were around $3 million per store when they first visited Pal’s BEI and how they are at $7.5 million per unit today.   You can access the full article by clicking on this link.  Ken Schiller, Co-Owner of K&N Management, and T.J. Schier, President of SMART Restaurant Group are both quoted in the article.  To participate in the training that Ken or T.J. have taken – Achieving World Class Results  and LEAN for Service and Healthcare .

McClaskey Presented McWherter Leadership Award

Written by: McClaskey Excellence Institute

David J. McClaskey, president of Pal’s Business Excellence Institute, was presented the The Tennessee Center for Performance Excellence (TNCPE) 2011 Ned R. McWherter Leadership Award Winner at the Excellence in Tennessee Awards Banquet on February 23, 2011.  Katie Rawls, President of TNCPE and Mike McWherter,  son of former governor Ned McWherter gave the award. The Ned R. McWherter Leadership Award annually recognizes an individual who exemplifies outstanding leadership in the pursuit of performance excellence. Winners are dedicated to the principles of the Baldrige Criteria for Performance Excellence, have furthered performance improvement beyond the boundaries of their organizations and are committed to the core values of the Tennessee Center for Performance Excellence program. Continue reading

Pal’s BEI Client Wins Baldrige National Quality Award

Written by: McClaskey Excellence Institute

Pal’s Business Excellence Institute congratulates K&N Management as a 2010 recipient of the Baldrige National Quality Award (Press Release) – America’s highest honor for innovation and performance excellence presented annually by the President.   Pal’s BEI has had the privilege of working with K&N on their quest for excellence.  Ken Schiller, co-owner of K&N Management, states that “Pal’s Business Excellence Institute along with David McClaskey has served as our benchmark, inspiration, mentor and performance excellence coach for the past nine years. They were the catalyst for our improvement journey that began in 2001 and are the largest contributing factor to the 2010 Malcolm Baldrige Award for K&N Management.”  Some of K&N Management business results highlights include: Continue reading