Author: McClaskey Excellence Institute

“How many of you would like to be extraordinary in how you do your job?” This is the question that we use to start off each of our “Achieving World-Class… Read more »

  (Kingsport, Tenn.)  Pal’s Business Excellence Institute president David McClaskey will be the keynote speaker at the Fourth Canadian Quality Congress in Ottawa, Ontario, Canada next week.  The theme of the… Read more »

Dennis R. Phillips, Mayor of Kingsport, Tennessee, recently proclaimed that May 4, 2011 be recognized as David McClaskey day.   David was honored because of his lifetime of achievement as a… Read more »

During the Q&A session of the Achieving World-Class Results public training class in February of 2011, Thom Crosby, CEO, Pal’s Sudden Service,  shares Pal’s experience of utilizing Performance Excellence and the Baldrige criteria… Read more »

Pal’s Business Excellence Institute was pleased to be featured in the April 4, 2011 Nation’s Restaurant News article entitled Model of Efficiency.  The article highlights how Pal’s BEI training and consulting impacted… Read more »

David J. McClaskey, president of Pal’s Business Excellence Institute, was presented the The Tennessee Center for Performance Excellence (TNCPE) 2011 Ned R. McWherter Leadership Award Winner at the Excellence in… Read more »

David McClaskey,  President of Pal’s BEI, shared with a recent training class how Pal’s Sudden Service’s Owner/Operators live the company’s mission statement by coaching their employees on the job.   David uses… Read more »

Pal’s Business Excellence Institute congratulates K&N Management as a 2010 recipient of the Baldrige National Quality Award (Press Release) – America’s highest honor for innovation and performance excellence presented annually… Read more »

During the Q&A session of the Achieving World-Class Results Training on September 20-21, 2010, Thom Crosby shared how Pal’s Sudden Service works with their suppliers to enable business success.    Thom… Read more »