Author: McClaskey Excellence Institute

Thom Talks: Leadership, The First Key

Pal’s operations at each location are based on three principles: Leaders and managers champion company values by setting an example with their own personal choices and behaviors. Each business transaction is focused on creating an experience for customers that delights them. Store leaders and managers are to think strategically and act like owners to maximize… Read more »

Thom Crosby Talks: Using Performance Excellence Based Assessment to Achieve Success

“Since 1956 Pal’s has thrived in a competitive environment and enjoyed major financial success with a customer-driven approach to business.  However, the transition from participating in the market to becoming a dominant presence began in 1994 with the adoption of an unwavering focus on performance excellence.  This is when Pal’s decided to use the Malcolm… Read more »

K&N Management Attributes $10 Million Annual Sales Growth to Lessons Learned at Pal’s BEI

What is the potential return on investment for attending Pal’s BEI training?  Two of our “Achieving World Class Results” class alumni, Ken Schiller & Brian Nolen, owners of K&N Management (Rudy’s “Country Store” & Bar-B-Q and Mighty Fine Burgers, Fries, and Shakes) told us that they “contribute $10 million in additional yearly sales to practicing… Read more »

Pal’s BEI is big news nationwide

While most in East Tennessee and Southwest Virginia know and love Pal’s Sudden Service, pedestrians in Times Square in New York City are just learning about the legendary burger chain. A recent Kingsport Times-News article on the 22-unit restaurant chain was carried by the national news media and a photo from the article and headline… Read more »