Thom Crosby Shares Insight on Baldrige Implementation

During the Q&A session of the Achieving World-Class Results public training class in February of 2011, Thom Crosby, CEO, Pal’s Sudden Service,  shares Pal’s experience of utilizing Performance Excellence and the Baldrige criteria to drive improvement in business.   In this video Thom tells about how Pal’s became aware of this management assessment tool,  organizational challenges with implementation, overcoming organizational challenges, the value of the Baldrige criteria to Pal’s,  and how Performance Excellence is used today at Pal’s.  This Q&A session is one of the highlight features of the Achieving World-Class Results training class at Pal’s Business Excellence Institute.