Ordinary vs. Extraordinary

“How many of you would like to be extraordinary in how you do your job?” This is the question that we use to start off each of our “Achieving World-Class Results” (AWCR) classes at McClaskey Excellence Institute. Undeniably, the whole class eagerly raises their hand. Helping leaders take their next step towards being extraordinary is… Read more »

McClaskey Keynote Speaker at the Canadian Quality Conference

  (Kingsport, Tenn.)  Pal’s Business Excellence Institute president David McClaskey will be the keynote speaker at the Fourth Canadian Quality Congress in Ottawa, Ontario, Canada next week.  The theme of the event is, “Closing the Quality Gap: Manufacturing Versus Service Organizations”, and will highlight the latest developments in quality improvement processes and the central role they… Read more »

May 4, 2011 Proclaimed David McClaskey Day

Dennis R. Phillips, Mayor of Kingsport, Tennessee, recently proclaimed that May 4, 2011 be recognized as David McClaskey day.   David was honored because of his lifetime of achievement as a management consultant which has included receiving the 2010 Ned R. McWherter Leadership Award from the Tennessee Center for Performance Excellence, assisting seven companies to win… Read more »

Thom Crosby Shares Insight on Baldrige Implementation

During the Q&A session of the Achieving World-Class Results public training class in February of 2011, Thom Crosby, CEO, Pal’s Sudden Service,  shares Pal’s experience of utilizing Performance Excellence and the Baldrige criteria to drive improvement in business.   In this video Thom tells about how Pal’s became aware of this management assessment tool,  organizational challenges with implementation, overcoming organizational… Read more »

Pal’s BEI Featured in Nation’s Restaurant News

Pal’s Business Excellence Institute was pleased to be featured in the April 4, 2011 Nation’s Restaurant News article entitled Model of Efficiency.  The article highlights how Pal’s BEI training and consulting impacted K&N Management – a 2010 Malcolm Baldrige National Quality Award winner – the only other food service company to win.   The article reveals how K&N’s average unit sales… Read more »

McClaskey Presented McWherter Leadership Award

David J. McClaskey, president of Pal’s Business Excellence Institute, was presented the The Tennessee Center for Performance Excellence (TNCPE) 2011 Ned R. McWherter Leadership Award Winner at the Excellence in Tennessee Awards Banquet on February 23, 2011.  Katie Rawls, President of TNCPE and Mike McWherter,  son of former governor Ned McWherter gave the award. The Ned… Read more »

McClaskey on Living the Mission

  David McClaskey,  President of Pal’s BEI, shared with a recent training class how Pal’s Sudden Service’s Owner/Operators live the company’s mission statement by coaching their employees on the job.   David uses a specific example from when he went to work for Pal’s for 6 weeks at the fry station.

Pal’s BEI Client Wins Baldrige National Quality Award

Pal’s Business Excellence Institute congratulates K&N Management as a 2010 recipient of the Baldrige National Quality Award (Press Release) – America’s highest honor for innovation and performance excellence presented annually by the President.   Pal’s BEI has had the privilege of working with K&N on their quest for excellence.  Ken Schiller, co-owner of K&N Management, states… Read more »

Bill Haslam Gains Insight from Pal’s BEI

Republican candidate for governor of Tennessee, Mayor Bill Haslam of Knoxville, spent time on September 10th  learning how area businesses have improved quality, efficiency and their bottom line, after completing courses at Pal’s Business Excellence Institute (BEI) in Kingsport, Tennessee.   Representatives from businesses such as Roadrunner Markets, Holston Valley Medical Center, Caris HealthCare, Holston Medical Group… Read more »