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Virtual, Web-Based Classes with a Live Instructor

October 2020

AWCR – Public – 4 parts – Oct 6, 13, 20, and 27 (1pm-5pm EDT for each day the class meets)

October 6 @ 1:00 pm - October 27 @ 5:00 pm EDT

Virtual, web-based class with a live instructor This is a 4 part series: Oct 6 - 1pm-5pm Oct 13 - 1pm-5pm Oct 20 - 1pm-5pm Oct 27 - 1pm-5pm * Times listed are Eastern Standard Time Achieving World-Class Results Our most popular class delivered to thousands of leaders around the world Proven Path to go from Ordinary to Extraordinary The most important thing any business can do is to delight its customers so that they will come back and proactively…

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LEAN – 2 parts – Oct 22 and 29 (1pm-5pm EDT for each day the class meets)

October 22 @ 1:00 pm - October 29 @ 5:00 pm EDT

Virtual, web-based class with a live instructor This is a 2 part series: Oct 22 - 1pm-5pm Oct 29 - 1pm-5pm * Times listed are Eastern Standard Time Putting LEAN to Work in Your Business Description GET RID OF WASTE! Rapidly increase efficiency and reduce costs while improving service.  Use Lean tools to do all of this quickly and with little to no ongoing costs.  In this course you will learn Lean principles and tools, see them applied in real businesses,…

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Spectacular Customer Service – Oct. 28 (8am-5pm EDT) (12-1 break for Lunch)

October 28 @ 8:00 am - 5:00 pm EDT

Virtual, web-based class with a live instructor Learn how extraordinary organizations create life-long customers through spectacular customer service. Description What can you give your customers that makes them want to come back more often, brag to others about how great your organization is, and have no additional ongoing costs? The answer: spectacular customer service. Based on the benchmark practices of world-class organizations, this hands-on workshop will provide eight proven keys to consistently delivering spectacular customer service, including the three main…

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November 2020

AWCR – Public – 4 parts – Nov 3, 10, 17, and 24 (1pm-5pm EDT for each day the class meets)

November 3 @ 1:00 pm - November 24 @ 5:00 pm EST

Virtual, web-based class with a live instructor This is a 4 part series: Nov 3 - 1pm-5pm Nov 10 - 1pm-5pm Nov 17 - 1pm-5pm Nov 24 - 1pm-5pm * Times listed are Eastern Standard Time Achieving World-Class Results Our most popular class delivered to thousands of leaders around the world Proven Path to go from Ordinary to Extraordinary The most important thing any business can do is to delight its customers so that they will come back and proactively…

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December 2020

AWCR – Public – 4 parts – Dec. 1, 3, 8, and 10 (1pm-5pm EDT for each day the class meets)

December 1 @ 1:00 pm - December 10 @ 5:00 pm EST

Virtual, web-based class with a live instructor This is a 4 part series: Dec 1 - 1pm-5pm Dec 3 - 1pm-5pm Dec 8 - 1pm-5pm Dec 10 - 1pm-5pm * Times listed are Eastern Standard Time Achieving World-Class Results Our most popular class delivered to thousands of leaders around the world Proven Path to go from Ordinary to Extraordinary The most important thing any business can do is to delight its customers so that they will come back and proactively…

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