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Virtual, Web-Based Classes with a Live Instructor

July 2020

AWCR – Public – 4 parts July 14, 21, 28, and Aug 4 (8am – 12pm EDT for each day the class meets)

July 14 @ 8:00 am - August 4 @ 12:00 pm EDT

Virtual, web-based class with a live instructor This is a 4 part series: July 14 - 8am-12pm July 21 - 8am-12pm July 28 - 8am-12pm Aug 4 - 8am-12pm * Times listed are Eastern Standard Time Achieving World-Class Results Our most popular class delivered to thousands of leaders around the world Proven Path to go from Ordinary to Extraordinary The most important thing any business can do is to delight its customers so that they will come back and proactively…

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Spectacular Customer Service – July 16 (8am-5pm EDT)

July 16 @ 8:00 am - 5:00 pm EDT

Virtual, web-based class with a live instructor Learn how extraordinary organizations create life-long customers through spectacular customer service. Description What can you give your customers that makes them want to come back more often, brag to others about how great your organization is, and have no additional ongoing costs? The answer: spectacular customer service. Based on the benchmark practices of world-class organizations, this hands-on workshop will provide eight proven keys to consistently delivering spectacular customer service, including the three main…

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LEAN – 2 parts – July 22 and 29 (1pm-5pm EDT for each day the class meets)

July 22 @ 1:00 pm - July 29 @ 5:00 pm EDT

Virtual, web-based class with a live instructor This is a 2 part series: July 22 - 1pm-5pm July 29 - 1pm-5pm * Times listed are Eastern Standard Time Putting LEAN to Work in Your Business Description GET RID OF WASTE! Rapidly increase efficiency and reduce costs while improving service.  Use Lean tools to do all of this quickly and with little to no ongoing costs.  In this course you will learn Lean principles and tools, see them applied in real businesses,…

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August 2020

AWCR – Public – 4 parts Aug 6, 13, 20, and 27 (1pm – 5pm EDT for each day the class meets)

August 6 @ 1:00 pm - August 27 @ 5:00 pm EDT

Virtual, web-based class with a live instructor This is a 4 part series: Aug 6 - 1pm-5pm Aug 13 - 1pm-5pm Aug 20 - 1pm-5pm Aug 27 - 1pm-5pm * Times listed are Eastern Standard Time Achieving World-Class Results Our most popular class delivered to thousands of leaders around the world Proven Path to go from Ordinary to Extraordinary The most important thing any business can do is to delight its customers so that they will come back and proactively…

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LEAN – 2 parts – Aug 11 and 18 (1pm-5pm EDT for each day the class meets)

August 11 @ 1:00 pm - August 18 @ 5:00 pm EDT

Virtual, web-based class with a live instructor This is a 2 part series: Aug 11 - 1pm-5pm Aug 18 - 1pm-5pm * Times listed are Eastern Standard Time Putting LEAN to Work in Your Business Description GET RID OF WASTE! Rapidly increase efficiency and reduce costs while improving service.  Use Lean tools to do all of this quickly and with little to no ongoing costs.  In this course you will learn Lean principles and tools, see them applied in real businesses,…

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September 2020

AWCR – Public – 4 parts Sept 2, 9, 23, and 30 (8am – 12pm EDT for each day the class meets)

September 2 @ 8:00 am - September 30 @ 12:00 pm EDT

Virtual, web-based class with a live instructor This is a 4 part series: Sept 2 - 8am-12pm Sept 9 - 8am-12pm Sept 23 - 8am-12pm Sept 30 - 8am-12pm * Times listed are Eastern Standard Time Achieving World-Class Results Our most popular class delivered to thousands of leaders around the world Proven Path to go from Ordinary to Extraordinary The most important thing any business can do is to delight its customers so that they will come back and proactively…

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Training to 100% – 2 parts – Sept 24 and Oct 1 (1pm-5pm EDT for each day the class meets)

September 24 @ 1:00 pm - October 1 @ 5:00 pm EDT

Virtual, web-based class with a live instructor This is a 2 part series: Sept 24 - 1pm-5pm Oct 1 - 1pm-5pm * Times listed are Eastern Standard Time Training to 100%. Every organization trains. But very few organizations train to 100%.  Training itself does not differentiate you or give you a competitive advantage. Leaders of extraordinary organizations understand that to outperform their competition, they first have to out-train them. How do you out-train your competition? You do that by training…

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October 2020

AWCR – Public – 4 parts – Oct 6, 13, 20, and 27 (1pm-5pm EDT for each day the class meets)

October 6 @ 1:00 pm - October 27 @ 5:00 pm EDT

Virtual, web-based class with a live instructor This is a 4 part series: Oct 6 - 1pm-5pm Oct 13 - 1pm-5pm Oct 20 - 1pm-5pm Oct 27 - 1pm-5pm * Times listed are Eastern Standard Time Achieving World-Class Results Our most popular class delivered to thousands of leaders around the world Proven Path to go from Ordinary to Extraordinary The most important thing any business can do is to delight its customers so that they will come back and proactively…

Find out more »

LEAN – 2 parts – Oct 22 and 29 (1pm-5pm EDT for each day the class meets)

October 22 @ 1:00 pm - October 29 @ 5:00 pm EDT

Virtual, web-based class with a live instructor This is a 2 part series: Oct 22 - 1pm-5pm Oct 29 - 1pm-5pm * Times listed are Eastern Standard Time Putting LEAN to Work in Your Business Description GET RID OF WASTE! Rapidly increase efficiency and reduce costs while improving service.  Use Lean tools to do all of this quickly and with little to no ongoing costs.  In this course you will learn Lean principles and tools, see them applied in real businesses,…

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