I recently had a very interesting conversation with a McClaskey Excellence Institute “Achieving World-Class Results” class attendee. This conversation related to how to best use the “extraordinary thinking” taught in the class to optimize the operations decisions related to the rate of opening of new restaurants.

All McClaskey Excellence Institute classes are set up to inspire and enable all participants to successfully take the knowledge learned in the classroom and convert that knowledge into actions on the job. One of the ways McClaskey Excellence Institute does this, and a hallmark of all of their  classes, is to incorporate project selection —…

Shannon, a consulting client of McClaskey Excellence Institute, who heads a large and rapidly growing brand, asked a very insightful question during a recent consulting session. We had been talking about designing processes for sustainability. The key challenge, once a desirable change has been created, is to sustain that change by integrating it into the…