“The class taught concepts that can be applied to any industry to improve outcomes. I’m excited to get back to work to implement changes to improve resident & associate experiences”
Upcoming Classes
July 2020
August 2020
September 2020
October 2020
AWCR – Public – 4 parts July 14, 21, 28, and Aug 4 (8am – 12pm EDT for each day the class meets)
July 14 @ 8:00 am - August 4 @ 12:00 pm
Spectacular Customer Service – July 16 (8am-5pm EDT)
July 16 @ 8:00 am - July 16 @ 5:00 pm
LEAN – 2 parts – July 22 and 29 (1pm-5pm EDT for each day the class meets)
July 22 @ 1:00 pm - July 29 @ 5:00 pm
AWCR – Public – 4 parts Aug 6, 13, 20, and 27 (1pm – 5pm EDT for each day the class meets)
August 6 @ 1:00 pm - August 27 @ 5:00 pm
LEAN – 2 parts – Aug 11 and 18 (1pm-5pm EDT for each day the class meets)
August 11 @ 1:00 pm - August 18 @ 5:00 pm
AWCR – Public – 4 parts Sept 2, 9, 23, and 30 (8am – 12pm EDT for each day the class meets)
September 2 @ 8:00 am - September 30 @ 12:00 pm
Training to 100% – 2 parts – Sept 24 and Oct 1 (1pm-5pm EDT for each day the class meets)
September 24 @ 1:00 pm - October 1 @ 5:00 pm
AWCR – Public – 4 parts – Oct 6, 13, 20, and 27 (1pm-5pm EDT for each day the class meets)
October 6 @ 1:00 pm - October 27 @ 5:00 pm
LEAN – 2 parts – Oct 22 and 29 (1pm-5pm EDT for each day the class meets)
October 22 @ 1:00 pm - October 29 @ 5:00 pm
