Jessica Hall – Director of Social Services/Events/Programs, Twin Towers Retirement Community

Posted on September 1, 2015 by McClaskey Excellence Institute -

“The class taught concepts that can be applied to any industry to improve outcomes. I’m excited to get back to work to implement changes to improve resident & associate experiences”

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Jessica Hall – Director of Social Services/Events/Programs, Twin Towers Retirement Community

Upcoming Classes

AWCR – Public – 5 parts – Nov 3, 10, 17, Dec 1 and 8 (1pm-5pm EDT for each day the class meets)

AWCR – Public – 5 parts – Jan 11, 18, 25, Feb 1 and 8 (1pm-5pm EDT for each day the class meets)

AWCR – Public – 5 parts – Mar 3, 10, 17, 24, and 31 (1pm-5pm EDT for each day the class meets)

Training to 100% – 2 parts – Mar 30 and Apr 13 (1pm-5pm EST for each day the class meets)

LEAN for Service and Healthcare – 3 parts – Apr 7, 21, and May 5 (1pm-4pm EST for each day the class meets)

Spectacular Customer Service – 3 parts – Apr 14, 28, and May 12 (1pm-4pm EST)

AWCR – Public – 5 parts – Apr 20, 27, May 4, 11, and 18 (8am-12pm EDT for each day the class meets)

AWCR – Public – 5 parts – July 14, 21, 28, Aug 4, and 11 (1pm-5pm EDT for each day the class meets)

AWCR – Public – 5 parts – Sept 13, 20, 27, Oct 4, and 11 (1pm-5pm EDT for each day the class meets)

AWCR – Public – 5 parts – Oct 19, 26, Nov 2, 9, and 16 (1pm-5pm EDT for each day the class meets)