Jessica Hall – Director of Social Services/Events/Programs, Twin Towers Retirement Community

Posted on September 1, 2015 by McClaskey Excellence Institute -

“The class taught concepts that can be applied to any industry to improve outcomes. I’m excited to get back to work to implement changes to improve resident & associate experiences”

Jessica Hall – Director of Social Services/Events/Programs, Twin Towers Retirement Community

Upcoming Classes

Achieving World-Class Results – Arabic Language Only – May 17, 24, 31, June 7, 14 (5-9PM KSA time)

AWCR – Public – 5 parts – July 14, 21, 28, Aug 4, and 11 (1pm-5pm EDT for each day the class meets)

AWCR – Public – 5 parts – Sept 13, 20, 27, Oct 4, and 11 (1pm-5pm EDT for each day the class meets)

LEAN for Service and Healthcare – 3 parts – Sept 14, 28, and Oct 12 (1pm-4pm EST for each day the class meets)

Training to 100% – 3 parts – Sept 19, Oct 3, 17 (2pm-5pm EST for each day the class meets)

Spectacular Customer Service – 3 parts – Oct 18, Nov 1, 15 (1pm-4pm EST)

AWCR – Public – 5 parts – Oct 19, 26, Nov 2, 9, and 16 (1pm-5pm EDT for each day the class meets)