Virtual, web-based class with a live instructor

This is a 5 part series:

• Jan 8 – 1 – 5 PM
• Jan 15 – 1 – 5 PM
• Jan 22 – 1 – 5 PM
• Jan 29 – 1 – 5 PM
• Feb 5 – 1 – 5 PM

* Times listed are Eastern Standard Time

Cost: $1,250

Achieving World-Class Results

Our most popular class delivered to thousands of leaders around the world

Proven Path to go from Ordinary to Extraordinary

The most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand specifications, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle, this class is for you.

Like all McClaskey Excellence Institute classes, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the five, half-day sessions, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. Also included as part of the class is a 1.5 hr. Debrief Session 4-6 weeks after the end of the class to review what you have implemented as a result of the class and answer any questions. This class is applicable to any type of organization and business.

Some (there are many more key take aways) of the Key Topics Covered during the class:

1. Thinking Differently that Creates Excellence
   • The key paradigms that enables leaders to create excellence
   • How leaders of extraordinary organizations think differently than leaders of ordinary organizations
2. Focus Excellence
   • Using your Mission to focus everything an organization does
   • The Role of the Operations Leader
3. People Excellence
   • Enabling high accuracy, engagement, and productivity, while achieving low turnover
   • Concepts extraordinary companies use that makes their hiring process more effective
   • How to enable your people to precisely follow the steps of your process, every time, because they want to
   • Training to 100%
   • Setting up an environment for 100% success
   • Making full use of employees’ time and talent
   • Delivering legendary customer service
4. Process Excellence
   • Designing processes that are both simple and excellent
   • Designing processes for 100%
   • Sustaining improvements over the long term

Who should attend:

• Organization owners and leaders
• Operations leaders at all levels
• Managers and assistant managers
• HR directors and trainers

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