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• Make more money leveraging your team.

• Create loyal customers every time using what you have.

• Outperform your competitors without spending more money.

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• Increase repeat customers 400% by meeting all their expectations.

• Optimize results through employee understanding of how their role contributes to the mission.

• Boost your revenue by 25% by clearly defining the operations manager role.

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• Create consistency in customer experiences through well-defined processes.

• Save time and money by creating standards of excellence.

• Deliver consistent products and services by building in accountability and control into your processes.

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• Reduce employee turnover up to 1/2 the industry average by hiring the right people and training them to do their job right.

• Deliver peak customer experiences by employees fully complying with company expectations.

• Create an environment where employees choose to follow the processes to ensure products and services are delivered right, every time.

»  Taught by an expert with over 50 years of experience.

David McClaskey has over 50 years experience working with businesses of every type to implement extraordinary operations, including 7 companies that won 8 Malcolm Baldrige National Quality Award, which makes them national role models.

»  Sessions designed for immediate implementation.

Five, 4-hour sessions are taught one week apart to allow participants to implement immediately what they’re learning.

»  Attend from anywhere.

Virtual classes reduce your cost to attend the class by eliminating travel expenses and enabling you to participate from anywhere.

»  Learn from your peers and colleagues.

Work in small groups with your peers and colleagues during each session to discuss key topics and problem solve.

»  Implement between sessions with the homework assignments.

The beginning of each session is dedicated to reviewing the homework and overcome any hurdles faced during implementation.