Pal’s Sudden Service, a privately held company, was founded in 1956 and today operates 30 quick-service restaurants (QSRs). As a QSR company, they compete directly with most of the global burger companies as well as smaller local restaurant operations.
The following are some of the achievements of their world-class operations:
- Second in market share in its service area
- Same store sales and market share growth for 36 consecutive years
- Service speeds that are four times faster than its competitors
- Order accuracy that is at least 10 times better than its closest competitor
- Employee turnover that is one-half of the industry average
- Four times the repeat business of the best competitor
- 1 complaint per 3500 orders – 10 times better than competition
- One of two food service companies to win the Malcolm Baldrige National Quality Award
- One of two companies to twice win the Excellence Level Award of Tennessee Center for Performance Excellence
