Pal’s Sudden Service, a privately held company, was founded in 1956 and today operates 30 quick-service restaurants (QSRs). As a QSR company, they compete directly with most of the global burger companies as well as smaller local restaurant operations.

The following are some of the achievements of their world-class operations:

  • Second in market share in its service area
  • Same store sales and market share growth for 36 consecutive years
  • Service speeds that are four times faster than its competitors
  • Order accuracy that is at least 10 times better than its closest competitor
  • Employee turnover that is one-half of the industry average
  • Four times the repeat business of the best competitor
  • 1 complaint per 3500 orders – 10 times better than competition
  • One of two food service companies to win the Malcolm Baldrige National Quality Award
  • One of two companies to twice win the Excellence Level Award of Tennessee Center for Performance Excellence