July 15 @ 1:00 pm - August 12 @ 5:00 pm EDT AWCR – Public – 5 parts – Jul 15, 22, 29, Aug 5, & 12 (1 – 5 PM ET)
August 6 @ 1:00 pm - August 27 @ 4:00 pm EDT LEAN for Service and Healthcare – 3 parts – Aug 6, 13, & 27 (1 – 4 PM ET)
September 11 @ 1:00 pm - October 9 @ 5:00 pm EDT AWCR – Public – 5 parts – Sep 11, 18, 25, Oct 2, & 9 (1 – 5 PM ET)
September 17 @ 1:00 pm - October 8 @ 4:00 pm EDT Spectacular Customer Service – 3 parts – Sep 17, 24, & Oct 8 (1-4 PM ET)
November 6 @ 1:00 pm - December 11 @ 5:00 pm EST AWCR – Public – 5 parts – Nov 6, 13, 20, Dec 4, & 11 (1 – 5 PM ET)
