Mission (is) Critical: Use it to Focus Everything You Do “Mission (is) Critical” – Part 1 “Mission (is) Critical” – Part 2
May 11 @ 1:00 pm - June 15 @ 5:00 pm EDT AWCR – Public – 5 parts – May 11, 18, Jun 1, 8, & 15 (1pm-5pm EDT)
July 11 @ 1:00 pm - August 8 @ 5:00 pm EDT AWCR – Public – 5 parts – Jul 11, 18, 25, Aug 1, 8 (1pm-5pm EDT)
July 12 @ 1:00 pm - August 2 @ 4:00 pm EDT LEAN for Service and Healthcare – 3 parts – Jul 12, 19, & Aug 2 (1pm-4pm ET)
September 11 @ 1:00 pm - September 25 @ 4:00 pm EDT Spectacular Customer Service – 3 parts – Sep 11, 18, 25 (1pm-4pm ET)
September 12 @ 1:00 pm - October 10 @ 5:00 pm EDT AWCR – Public – 5 parts – Sep 12, 19, 26, Oct 3, & 10 (1pm-5pm ET)
October 2 @ 2:00 pm - October 30 @ 5:00 pm EDT Training to 100% – 3 parts – Oct 2, 16, 30 (2pm-5pm ET)
October 11 @ 1:00 pm - October 25 @ 4:00 pm EDT LEAN for Service and Healthcare – 3 parts – Oct 11, 18, & 25 (1pm-4pm ET)
November 7 @ 1:00 pm - December 12 @ 5:00 pm EST AWCR – Public – 5 parts – Nov 7, 14, 28, Dec 5, & 12 (1pm-5pm ET)
