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  • McClaskey Excellence Institute   formerly Pal's BEI
  • Courses
    • Course Catalog
    • Public Course Schedule
    • Calendar
    • Register for Public Classes or Get more Information on Private Classes and Consulting
    • Hotels and Attractions
  • Services
    • Consulting
    • Professional Development Courses
    • Private Classes
    • Executive Coaching
    • Keynote/Conference Speaker
  • About
    • Why McClaskey Excellence Institute?
    • Our History
    • FAQs
    • Our Team
  • Operations Experts
  • Resources
    • Blog
    • Recommended Books
    • Shop
  • Contact

eBooks

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  • It's All in The Details e book

    Customer Service Experience: It’s All in the Details

    $5.00
    Buy this eBook Today

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Upcoming Events

Nov 6
November 6 @ 1:00 pm - December 11 @ 5:00 pm EST

AWCR – Public – 5 parts – Nov 6, 13, 20, Dec 4, & 11 (1 – 5 PM ET)

Nov 13
Virtual Event
1:00 pm - 5:00 pm EST

Tri-Cities Quality Forum

Jan 13
January 13, 2026 @ 1:00 pm - February 10, 2026 @ 5:00 pm EST

AWCR – Public – 5 parts – Jan 13, 20, 27, Feb 3, & 10 (1 – 5 PM ET)

Mar 26
March 26, 2026 @ 1:00 pm - April 23, 2026 @ 5:00 pm EDT

AWCR – Public – 5 parts – Mar 26, Apr 2, 9, 16, & 23 (1 – 5 PM ET)

View Calendar

All classes are: Virtual, Web-Based (we come to you), and Instructor-led. All times noted are Eastern Times. Any questions: Email: Info@McClaskeyExcellence.com

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