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DTSTART;TZID=America/New_York:20260326T130000
DTEND;TZID=America/New_York:20260423T170000
DTSTAMP:20260429T022602
CREATED:20250829T225607Z
LAST-MODIFIED:20250829T225607Z
UID:10002006-1774530000-1776963600@mcclaskeyexcellence.com
SUMMARY:AWCR - Public - 5 parts - Mar 26\, Apr 2\, 9\, 16\, & 23 (1 - 5 PM ET)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nMar 26 – 1 – 5 PM\nApr 2 – 1 – 5 PM\nApr 9 – 1 – 5 PM\nApr 16 – 1 – 5 PM\nApr 23 – 1 – 5 PM\n\n* Times listed are Eastern Standard Time \nCost: $1\,250 \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand specifications\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the five\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. Also included as part of the class is a 1.5 hr. Debrief Session 4-6 weeks after the end of the class to review what you have implemented as a result of the class and answer any questions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-5-parts-mar-26-apr-2-9-16-23-1-5-pm-et/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
CATEGORIES:awcr
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20260113T130000
DTEND;TZID=America/New_York:20260210T170000
DTSTAMP:20260429T022602
CREATED:20250829T225058Z
LAST-MODIFIED:20250829T225058Z
UID:10002005-1768309200-1770742800@mcclaskeyexcellence.com
SUMMARY:AWCR - Public - 5 parts - Jan 13\, 20\, 27\, Feb 3\, & 10 (1 - 5 PM ET)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nJan 10 – 1 – 5 PM\nJan 20 – 1 – 5 PM\nJan 27 – 1 – 5 PM\nFeb 3 – 1 – 5 PM\nFeb 10 – 1 – 5 PM\n\n* Times listed are Eastern Standard Time \nCost: $1\,250 \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand specifications\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the five\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. Also included as part of the class is a 1.5 hr. Debrief Session 4-6 weeks after the end of the class to review what you have implemented as a result of the class and answer any questions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-5-parts-jan-13-20-27-feb-3-10-1-5-pm-et/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
CATEGORIES:awcr
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251106T130000
DTEND;TZID=America/New_York:20251211T170000
DTSTAMP:20260429T022602
CREATED:20250325T193902Z
LAST-MODIFIED:20250325T193902Z
UID:10002003-1762434000-1765472400@mcclaskeyexcellence.com
SUMMARY:AWCR - Public - 5 parts - Nov 6\, 13\, 20\, Dec 4\, & 11 (1 - 5 PM ET)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nNov 6 – 1 – 5 PM\nNov 13 – 1 – 5 PM\nNov 20 – 1 – 5 PM\nDec 4 – 1 – 5 PM\nDec 11 – 1 – 5 PM\n\n* Times listed are Eastern Standard Time \nCost: $1\,250 \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand specifications\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the five\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. Also included as part of the class is a 1.5 hr. Debrief Session 4-6 weeks after the end of the class to review what you have implemented as a result of the class and answer any questions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-5-parts-nov-6-13-20-dec-4-11-1-5-pm-et/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
CATEGORIES:awcr
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250911T130000
DTEND;TZID=America/New_York:20251009T170000
DTSTAMP:20260429T022602
CREATED:20250325T193432Z
LAST-MODIFIED:20250325T193432Z
UID:10002001-1757595600-1760029200@mcclaskeyexcellence.com
SUMMARY:AWCR - Public - 5 parts - Sep 11\, 18\, 25\, Oct 2\, & 9 (1 - 5 PM ET)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nSep 11 – 1 – 5 PM\nSep 18 – 1 – 5 PM\nSep 25 – 1 – 5 PM\nOct 2 – 1 – 5 PM\nOct 9 – 1 – 5 PM\n\n* Times listed are Eastern Standard Time \nCost: $1\,250 \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand specifications\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the five\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. Also included as part of the class is a 1.5 hr. Debrief Session 4-6 weeks after the end of the class to review what you have implemented as a result of the class and answer any questions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-5-parts-sep-11-18-25-oct-2-9-1-5-pm-et/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
CATEGORIES:awcr
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250715T130000
DTEND;TZID=America/New_York:20250812T170000
DTSTAMP:20260429T022602
CREATED:20250325T193135Z
LAST-MODIFIED:20250325T193224Z
UID:10002000-1752584400-1755018000@mcclaskeyexcellence.com
SUMMARY:AWCR - Public - 5 parts - Jul 15\, 22\, 29\, Aug 5\, & 12 (1 - 5 PM ET)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nJul 15 – 1 – 5 PM\nJul 22 – 1 – 5 PM\nJul 29 – 1 – 5 PM\nAug 5 – 1 – 5 PM\nAug 12 – 1 – 5 PM\n\n* Times listed are Eastern Standard Time \nCost: $1\,250 \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand specifications\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the five\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. Also included as part of the class is a 1.5 hr. Debrief Session 4-6 weeks after the end of the class to review what you have implemented as a result of the class and answer any questions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-5-parts-jul-15-22-29-aug-5-12-1-5-pm-et/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
CATEGORIES:awcr
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250506T130000
DTEND;TZID=America/New_York:20250610T170000
DTSTAMP:20260429T022602
CREATED:20241105T222418Z
LAST-MODIFIED:20241105T222418Z
UID:10000169-1746536400-1749574800@mcclaskeyexcellence.com
SUMMARY:AWCR - Public - 5 parts - May 6\, 13\, 20\, Jun 3\, & 10 (1 - 5 PM ET)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nMay 6 – 1 – 5 PM\nMay 13 – 1 – 5 PM\nMay 20 – 1 – 5 PM\nJun 3 – 1 – 5 PM\nJun 10 – 1 – 5 PM\n\n* Times listed are Eastern Standard Time \nCost: $1\,250 \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand specifications\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the five\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. Also included as part of the class is a 1.5 hr. Debrief Session 4-6 weeks after the end of the class to review what you have implemented as a result of the class and answer any questions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-5-parts-may-6-13-20-jun-3-10-2025-1-5-pm-et/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
CATEGORIES:awcr
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250211T130000
DTEND;TZID=America/New_York:20250318T170000
DTSTAMP:20260429T022602
CREATED:20241105T221202Z
LAST-MODIFIED:20241217T143425Z
UID:10000167-1739278800-1742317200@mcclaskeyexcellence.com
SUMMARY:AWCR - Public - 5 parts - Feb 11\, 25\, Mar 4\, 11\, & 18 (1 - 5 PM ET)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nFeb 11 – 1 – 5 PM\nFeb 25 – 1 – 5 PM\nMar 4 – 1 – 5 PM\nMar 11 – 1 – 5 PM\nMar 18 – 1-5 PM\n\n* Times listed are Eastern Standard Time \nCost: $1\,250 \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand specifications\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the five\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. Also included as part of the class is a 1.5 hr. Debrief Session 4-6 weeks after the end of the class to review what you have implemented as a result of the class and answer any questions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-5-parts-feb-11-25-mar-4-11-18-2025-1-5-pm-et/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
CATEGORIES:awcr
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250108T130000
DTEND;TZID=America/New_York:20250205T170000
DTSTAMP:20260429T022602
CREATED:20241105T220458Z
LAST-MODIFIED:20241105T220458Z
UID:10000166-1736341200-1738774800@mcclaskeyexcellence.com
SUMMARY:AWCR - Public - 5 parts - Jan 8\, 15\, 22\, 29\, & Feb 5 (1 - 5 PM ET)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nJan 8 – 1 – 5 PM\nJan 15 – 1 – 5 PM\nJan 22 – 1 – 5 PM\nJan 29 – 1 – 5 PM\nFeb 5 – 1 – 5 PM\n\n* Times listed are Eastern Standard Time \nCost: $1\,250 \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand specifications\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the five\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. Also included as part of the class is a 1.5 hr. Debrief Session 4-6 weeks after the end of the class to review what you have implemented as a result of the class and answer any questions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-5-parts-jan-8-15-22-29-feb-5-2025-1-5-pm-et/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
CATEGORIES:awcr
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20241029T130000
DTEND;TZID=America/New_York:20241203T170000
DTSTAMP:20260429T022602
CREATED:20240416T211259Z
LAST-MODIFIED:20240718T234805Z
UID:10000163-1730206800-1733245200@mcclaskeyexcellence.com
SUMMARY:AWCR - Public - 5 parts - Oct 29\, Nov 5\, 12\, 19\, & Dec 3 (1 - 5 PM ET)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nOct 29 – 1 – 5 PM\nNov 5 – 1 – 5 PM\nNov 12 – 1 – 5 PM\nNov 19 – 1 – 5 PM\nDec 3 – 1 – 5 PM\n\n* Times listed are Eastern Standard Time \nCost: $1\,250 \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand specifications\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the five\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. Also included as part of the class is a 1.5 hr. Debrief Session 4-6 weeks after the end of the class to review what you have implemented as a result of the class and answer any questions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-5-parts-oct-29-nov-5-12-19-dec-3-1-5-pm-et/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
CATEGORIES:awcr
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20241023T130000
DTEND;TZID=America/New_York:20241106T160000
DTSTAMP:20260429T022602
CREATED:20240316T141023Z
LAST-MODIFIED:20240718T175248Z
UID:10000160-1729688400-1730908800@mcclaskeyexcellence.com
SUMMARY:LEAN for Service and Healthcare - 3 parts - Oct 23\, 30\, & Nov 6 (1PM - 4PM ET)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 3 part series:\n\nOct 23 – 1pm-4pm\nOct 30 – 1pm-4pm\nNov 6 – 1pm-4pm\n\n* Times listed are Eastern Standard Time \nCost: $725 \n\nPutting LEAN to Work in Your Business\nDescription \n\nGET RID OF WASTE! Rapidly increase efficiency and reduce costs while improving service.  Use Lean tools to do all of this quickly and with little to no ongoing costs.  In this course you will learn Lean principles and tools\, see them applied in real businesses\, and come away with an action plan for your business or organization.  We can show you how the principles of Lean work in practice.  This course is ideal for anyone who wants to turn their business\, department\, or organization into a Lean and profitable operation. \n\n \n[SlideDeck2 id=2840] \nObjectives:   \n\nEnable  you to immediately apply Lean to your business (and personal life)\nProvide practical tools and techniques you can use to identify and eliminate waste of all types in your operations\nProvide a compelling vision of the benefits of a Lean culture and mindset\nFacilitate you developing a Lean action plan for your organization prior to the end of class\n\nTypical Agenda: \n\nWhat is Lean?\nHow to identify waste\nLearn Lean techniques and how to use to eliminate waste (5S\, Visual\, POUS\, Value Stream Map\, etc.)\nDiscuss use of Lean and how to apply to your operations\nDevelop and review your action plan for using Lean techniques in your operations\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/lean-oct-23-30-nov-6-1-4-pm/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240911T130000
DTEND;TZID=America/New_York:20241002T160000
DTSTAMP:20260429T022602
CREATED:20240416T212202Z
LAST-MODIFIED:20240718T175354Z
UID:10000164-1726059600-1727884800@mcclaskeyexcellence.com
SUMMARY:Spectacular Customer Service - 3 parts - Sep 11\, 18 & Oct 2 (1-4 PM ET)
DESCRIPTION:This class is split up into 3 parts\n\nSep 11 – 1-5 pm\nSep 18 – 1-5pm\nOct 2 – 1-3pm\n\nCost: $725 \n\nVirtual\, web-based class with a live instructor\nLearn how extraordinary organizations create life-long customers through spectacular customer service.\nDescription \nWhat can you give your customers that makes them want to come back more often\, brag to others about how great your organization is\, and have no additional ongoing costs? The answer: spectacular customer service. \nBased on the benchmark practices of world-class organizations\, this hands-on workshop will provide eight proven keys to consistently delivering spectacular customer service\, including the three main steps that give organizations an edge over their competition… every time! \nIn this workshop\, you will learn:   \n\nThe secret to sensational customer service\nThree steps to spectacular customer service\nHow to design great service that is personal to your brand\, delivered 100% of the time\nDelighting customers by being proactive\nSimple\, proven processes to handle customer complaints and restore their good will\n\nWho should attend: \n\nOrganizational leaders\nManagers and assistant managers\nDepartment heads\nShift supervisors\nTrainers\nCustomer service professionals\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/spectacular-customer-service-3-parts-sep-11-18-oct-2-1-4-pm-et/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240829T130000
DTEND;TZID=America/New_York:20240926T170000
DTSTAMP:20260429T022602
CREATED:20240416T210055Z
LAST-MODIFIED:20240718T234621Z
UID:10000162-1724936400-1727370000@mcclaskeyexcellence.com
SUMMARY:AWCR - Public - 5 parts - Aug 29\, Sep 5\, 12\, 19\, & 26 (1 - 5 PM ET)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nAug 29 – 1 – 5 PM\nSep 5 – 1 – 5 PM\nSep 12 – 1 – 5 PM\nSep 19 – 1 – 5 PM\nSep 26 – 1 – 5 PM\n\n* Times listed are Eastern Standard Time \nCost: $1\,250 \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand specifications\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the five\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. Also included as part of the class is a 1.5 hr. Debrief Session 4-6 weeks after the end of the class to review what you have implemented as a result of the class and answer any questions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-5-parts-jun-6-13-20-27-jul-11-1-5-pm-et-2-2/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
CATEGORIES:awcr
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240709T130000
DTEND;TZID=America/New_York:20240806T170000
DTSTAMP:20260429T022602
CREATED:20240416T205354Z
LAST-MODIFIED:20240416T205354Z
UID:10000161-1720530000-1722963600@mcclaskeyexcellence.com
SUMMARY:AWCR - Public - 5 parts - Jul 9\, 16\, 23\, 30\, & Aug 6 (1 - 5 PM ET)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nJul 9 – 1 – 5 PM\nJul 16 – 1 – 5 PM\nJul 23 – 1 – 5 PM\nJul 30 – 1 – 5 PM\nAug 6 – 1 – 5 PM\n\n* Times listed are Eastern Standard Time \nCost: $1\,250 \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand specifications\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the five\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. Also included as part of the class is a 1.5 hr. Debrief Session 4-6 weeks after the end of the class to review what you have implemented as a result of the class and answer any questions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-5-parts-jun-6-13-20-27-jul-11-1-5-pm-et-2/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
CATEGORIES:awcr
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240606T130000
DTEND;TZID=America/New_York:20240711T170000
DTSTAMP:20260429T022602
CREATED:20240316T135528Z
LAST-MODIFIED:20240316T135528Z
UID:10000159-1717678800-1720717200@mcclaskeyexcellence.com
SUMMARY:AWCR - Public - 5 parts - Jun 6\, 13\, 20\, 27\, & Jul 11 (1 - 5 PM ET)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nJun 6 – 1 – 5 PM\nJun 13 – 1 – 5 PM\nJun 20 – 1 – 5 PM\nJun 27 – 1 – 5 PM\nJul 11 – 1 – 5 PM\n\n* Times listed are Eastern Standard Time \nCost: $1\,250 \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand specifications\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the five\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. Also included as part of the class is a 1.5 hr. Debrief Session 4-6 weeks after the end of the class to review what you have implemented as a result of the class and answer any questions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-5-parts-jun-6-13-20-27-jul-11-1-5-pm-et/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
CATEGORIES:awcr
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240305T130000
DTEND;TZID=America/New_York:20240402T170000
DTSTAMP:20260429T022602
CREATED:20231117T174106Z
LAST-MODIFIED:20231117T190930Z
UID:10000157-1709643600-1712077200@mcclaskeyexcellence.com
SUMMARY:AWCR - Public - 5 parts - Mar 5\, 12\, 19\, 26\, & Apr 2 (1 - 5 PM ET)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nMar 5 – 1 – 5 PM\nMar 12 – 1 – 5 PM\nMar 19 – 1 – 5 PM\nMar 26 – 1 – 5 PM\nApr 2 – 1 – 5 PM\n\n* Times listed are Eastern Standard Time \nCost: $1\,250 \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand specifications\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the five\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. Also included as part of the class is a 1.5 hr. Debrief Session 4-6 weeks after the end of the class to review what you have implemented as a result of the class and answer any questions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-5-parts-mar-5-12-19-26-apr-2-1-5-pm-et/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
CATEGORIES:awcr
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240110T130000
DTEND;TZID=America/New_York:20240207T170000
DTSTAMP:20260429T022602
CREATED:20230809T194011Z
LAST-MODIFIED:20231117T173822Z
UID:10000156-1704891600-1707325200@mcclaskeyexcellence.com
SUMMARY:AWCR - Public - 5 parts - Jan 10\, 17\, 24\, 31\, & Feb 7 (1 - 5 PM ET)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nJan 10 – 1 – 5 PM\nJan 17 – 1 – 5 PM\nJan 24 – 1 – 5 PM\nJan 31 – 1 – 5 PM\nFeb 7 – 1 – 5 PM\n\n* Times listed are Eastern Standard Time \nCost: $1\,250 \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand specifications\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the five\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. Also included as part of the class is a 1.5 hr. Debrief Session 4-6 weeks after the end of the class to review what you have implemented as a result of the class and answer any questions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-5-parts-nov-7-14-28-dec-5-12-1pm-5pm-et-3/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
CATEGORIES:awcr
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20231107T130000
DTEND;TZID=America/New_York:20231212T170000
DTSTAMP:20260429T022602
CREATED:20230327T195336Z
LAST-MODIFIED:20230711T144102Z
UID:10000151-1699362000-1702400400@mcclaskeyexcellence.com
SUMMARY:AWCR - Public - 5 parts - Nov 7\, 14\, 28\, Dec 5\, & 12 (1pm-5pm ET)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nNov 7 – 1pm-5pm\nNov 14 – 1pm-5pm\nNov 28 – 1pm-5pm\nDec 5 – 1pm-5pm\nDec 12 – 1pm-5pm\n\n* Times listed are Eastern Standard Time \nCost: $975 \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand specifications\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the five\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. Also included as part of the class is a 1.5 hr. Debrief Session 4-6 weeks after the end of the class to review what you have implemented as a result of the class and answer any questions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-5-parts-nov-7-14-28-dec-5-12-1pm-5pm-et/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
CATEGORIES:awcr
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20230912T130000
DTEND;TZID=America/New_York:20231010T170000
DTSTAMP:20260429T022602
CREATED:20230327T194744Z
LAST-MODIFIED:20230711T144254Z
UID:10000150-1694523600-1696957200@mcclaskeyexcellence.com
SUMMARY:AWCR - Public - 5 parts - Sep 12\, 19\, 26\, Oct 3\, & 10 (1pm-5pm ET)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nSep 12 – 1pm-5pm\nSep 19 – 1pm-5pm\nSep 26 – 1pm-5pm\nOct 3 – 1pm-5pm\nOct 10 – 1pm-5pm\n\n* Times listed are Eastern Standard Time \nCost: $975 \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand specifications\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the five\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. Also included as part of the class is a 1.5 hr. Debrief Session 4-6 weeks after the end of the class to review what you have implemented as a result of the class and answer any questions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-5-parts-sep-12-19-26-oct-3-10-1pm-5pm-et/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
CATEGORIES:awcr
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20230911T130000
DTEND;TZID=America/New_York:20231023T170000
DTSTAMP:20260429T022602
CREATED:20230327T195836Z
LAST-MODIFIED:20230804T132744Z
UID:10000152-1694437200-1698080400@mcclaskeyexcellence.com
SUMMARY:Spectacular Customer Service - 3 parts - Sep 11\, 25 (1 PM-5 PM ET)\, & Oct 23 (1-3 PM ET)
DESCRIPTION:This class is split up into 3 parts\n\nSep 11 – 1-5 pm\nSep 25 – 1-5pm\nOct 23 – 1-3pm\n\nCost: $575 \n\nVirtual\, web-based class with a live instructor\nLearn how extraordinary organizations create life-long customers through spectacular customer service.\nDescription \nWhat can you give your customers that makes them want to come back more often\, brag to others about how great your organization is\, and have no additional ongoing costs? The answer: spectacular customer service. \nBased on the benchmark practices of world-class organizations\, this hands-on workshop will provide eight proven keys to consistently delivering spectacular customer service\, including the three main steps that give organizations an edge over their competition… every time! \nIn this workshop\, you will learn:   \n\nThe secret to sensational customer service\nThree steps to spectacular customer service\nHow to design great service that is personal to your brand\, delivered 100% of the time\nDelighting customers by being proactive\nSimple\, proven processes to handle customer complaints and restore their good will\n\nWho should attend: \n\nOrganizational leaders\nManagers and assistant managers\nDepartment heads\nShift supervisors\nTrainers\nCustomer service professionals\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/spectacular-customer-service-3-parts-sep-11-18-25-1pm-4pm-et/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20230809T130000
DTEND;TZID=America/New_York:20230913T170000
DTSTAMP:20260429T022602
CREATED:20230623T153646Z
LAST-MODIFIED:20230711T144306Z
UID:10000155-1691586000-1694624400@mcclaskeyexcellence.com
SUMMARY:AWCR - Public - 5 parts - Aug 9\, 16\, 23\, 30\, & Sep 13 (1pm-5pm ET)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nAug 9 – 1pm-5pm\nAug 16 – 1pm-5pm\nAug 23 – 1pm-5pm\nAug 30 – 1pm-5pm\nSep 13 – 1pm-5pm\n\n* Times listed are Eastern Standard Time \nCost: $975 \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand specifications\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the five\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. Also included as part of the class is a 1.5 hr. Debrief Session 4-6 weeks after the end of the class to review what you have implemented as a result of the class and answer any questions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-5-parts-nov-7-14-28-dec-5-12-1pm-5pm-et-2/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
CATEGORIES:awcr
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20230712T130000
DTEND;TZID=America/New_York:20230802T160000
DTSTAMP:20260429T022602
CREATED:20230210T195653Z
LAST-MODIFIED:20230210T195653Z
UID:10000149-1689166800-1690992000@mcclaskeyexcellence.com
SUMMARY:LEAN for Service and Healthcare - 3 parts - Jul 12\, 19\, & Aug 2 (1pm-4pm ET)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 3 part series:\n\nJul 12 – 1pm-4pm\nJul 19 – 1pm-4pm\nAug 2 – 1pm-4pm\n\n* Times listed are Eastern Standard Time \nCost: $575 \n\nPutting LEAN to Work in Your Business\nDescription \n\nGET RID OF WASTE! Rapidly increase efficiency and reduce costs while improving service.  Use Lean tools to do all of this quickly and with little to no ongoing costs.  In this course you will learn Lean principles and tools\, see them applied in real businesses\, and come away with an action plan for your business or organization.  We can show you how the principles of Lean work in practice.  This course is ideal for anyone who wants to turn their business\, department\, or organization into a Lean and profitable operation. \n\n \n[SlideDeck2 id=2840] \nObjectives:   \n\nEnable  you to immediately apply Lean to your business (and personal life)\nProvide practical tools and techniques you can use to identify and eliminate waste of all types in your operations\nProvide a compelling vision of the benefits of a Lean culture and mindset\nFacilitate you developing a Lean action plan for your organization prior to the end of class\n\nTypical Agenda: \n\nWhat is Lean?\nHow to identify waste\nLearn Lean techniques and how to use to eliminate waste (5S\, Visual\, POUS\, Value Stream Map\, etc.)\nDiscuss use of Lean and how to apply to your operations\nDevelop and review your action plan for using Lean techniques in your operations\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/lean-jul-12-19-aug-2/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20230711T130000
DTEND;TZID=America/New_York:20230808T170000
DTSTAMP:20260429T022602
CREATED:20230210T195315Z
LAST-MODIFIED:20230210T195315Z
UID:10000148-1689080400-1691514000@mcclaskeyexcellence.com
SUMMARY:AWCR - Public - 5 parts - Jul 11\, 18\, 25\, Aug 1\, 8 (1pm-5pm EDT)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nJul 11 – 1pm-5pm\nJul 18 – 1pm-5pm\nJul 25 – 1pm-5pm\nAug 1 – 1pm-5pm\nAug 8 – 1pm-5pm\n\n* Times listed are Eastern Standard Time \nCost: $975 \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand specifications\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the five\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. Also included as part of the class is a 1.5 hr. Debrief Session 4-6 weeks after the end of the class to review what you have implemented as a result of the class and answer any questions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-jul-11-18-25-aug-1-8/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20230511T130000
DTEND;TZID=America/New_York:20230615T170000
DTSTAMP:20260429T022602
CREATED:20230210T195008Z
LAST-MODIFIED:20230210T195008Z
UID:10000147-1683810000-1686848400@mcclaskeyexcellence.com
SUMMARY:AWCR - Public - 5 parts - May 11\, 18\, Jun 1\, 8\, & 15 (1pm-5pm EDT)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nMay 11 – 1pm-5pm\nMay 18 – 1pm-5pm\nJun 1 – 1pm-5pm\nJun 8 – 1pm-5pm\nJun 15 – 1pm-5pm\n\n* Times listed are Eastern Standard Time \nCost: $975 \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand specifications\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the five\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. Also included as part of the class is a 1.5 hr. Debrief Session 4-6 weeks after the end of the class to review what you have implemented as a result of the class and answer any questions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-may-11-18-jun-1-8-15/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20230406T130000
DTEND;TZID=America/New_York:20230504T170000
DTSTAMP:20260429T022602
CREATED:20230210T194603Z
LAST-MODIFIED:20230210T194603Z
UID:10000146-1680786000-1683219600@mcclaskeyexcellence.com
SUMMARY:AWCR - Public - 5 parts - Apr 6\, 13\, 20\, 27\, & May 4 (1pm-5pm EDT)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nApr 6 – 1pm-5pm\nApr 13 – 1pm-5pm\nApr 20 – 1pm-5pm\nApr 27 – 1pm-5pm\nMay 4 – 1pm-5pm\n\n* Times listed are Eastern Standard Time \nCost: $975 \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand specifications\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the five\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. Also included as part of the class is a 1.5 hr. Debrief Session 4-6 weeks after the end of the class to review what you have implemented as a result of the class and answer any questions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-apr-6-13-20-27-may-4/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20230315T180000
DTEND;TZID=America/New_York:20230515T220000
DTSTAMP:20260429T022602
CREATED:20230213T143235Z
LAST-MODIFIED:20230222T212957Z
UID:10000145-1678903200-1684188000@mcclaskeyexcellence.com
SUMMARY:[International Class in Arabic] AWCR - Public - 5 parts - Mar 15\, 20\, May 1\, 8\, & 15 (5pm-9pm AST)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\nArabic Language \n\nMar 15 – 5pm-9pm\nMar 20 – 5pm-9pm\nMay 1 – 5pm-9pm\nMay 8 – 5pm-9pm\nMay 15 – 5pm-9pm\n\n* Times listed are Atlantic Standard Time \n* Class will be taught in Arabic. \nCost: $975 \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand specifications\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the five\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. Also included as part of the class is a 1.5 hr. Debrief Session 4-6 weeks after the end of the class to review what you have implemented as a result of the class and answer any questions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/international-class-awcr-public-5-parts-feb-28-mar-7-14-21-28-5pm-9pm-ast-arabic/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20230302T130000
DTEND;TZID=America/New_York:20230330T170000
DTSTAMP:20260429T022602
CREATED:20221024T201124Z
LAST-MODIFIED:20221207T194421Z
UID:10000140-1677762000-1680195600@mcclaskeyexcellence.com
SUMMARY:AWCR - Public - 5 parts - Mar 2\, 9\, 16\, 23\, 30 (1pm-5pm EDT for each day the class meets)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nMar 1 – 1pm-5pm\nMar 8 – 1pm-5pm\nMar 15 – 1pm-5pm\nMar 22 – 1pm-5pm\nMar 29 – 1pm-5pm\n\n* Times listed are Eastern Standard Time \nCost: $975 \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand specifications\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the five\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. Also included as part of the class is a 1.5 hr. Debrief Session 4-6 weeks after the end of the class to review what you have implemented as a result of the class and answer any questions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-mar-1-8-15-22-29/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20230130T180000
DTEND;TZID=America/New_York:20230227T220000
DTSTAMP:20260429T022602
CREATED:20221227T190907Z
LAST-MODIFIED:20230222T213150Z
UID:10000143-1675101600-1677535200@mcclaskeyexcellence.com
SUMMARY:[International Class in Arabic] AWCR - Public - 5 parts - Jan 30\, Feb 6\, 13\, 20\, 27 (5pm-9pm AST)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nJan 30 – 5pm-9pm\nFeb 6 – 5pm-9pm\nFeb 13 – 5pm-9pm\nFeb 20 – 5pm-9pm\nFeb 27 – 5pm-9pm\n\n* Times listed are Atlantic Standard Time \n* Class will be taught in Arabic. \nCost: $975 \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand specifications\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the five\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. Also included as part of the class is a 1.5 hr. Debrief Session 4-6 weeks after the end of the class to review what you have implemented as a result of the class and answer any questions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-5-parts-jan-30-feb-6-13-20-27-5pm-9pm-ast-arabic/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20230126T130000
DTEND;TZID=America/New_York:20230209T160000
DTSTAMP:20260429T022602
CREATED:20221024T203218Z
LAST-MODIFIED:20221024T203218Z
UID:10000142-1674738000-1675958400@mcclaskeyexcellence.com
SUMMARY:LEAN for Service and Healthcare - 3 parts - Jan 26\, Feb 2\, and 9 (1pm-4pm EST for each day the class meets)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 3 part series:\n\nJan 26 – 1pm-4pm\nFeb 2 – 1pm-4pm\nFeb 9 – 1pm-4pm\n\n* Times listed are Eastern Standard Time \nCost: $575 \n\nPutting LEAN to Work in Your Business\nDescription \n\nGET RID OF WASTE! Rapidly increase efficiency and reduce costs while improving service.  Use Lean tools to do all of this quickly and with little to no ongoing costs.  In this course you will learn Lean principles and tools\, see them applied in real businesses\, and come away with an action plan for your business or organization.  We can show you how the principles of Lean work in practice.  This course is ideal for anyone who wants to turn their business\, department\, or organization into a Lean and profitable operation. \n\n \n[SlideDeck2 id=2840] \nObjectives:   \n\nEnable  you to immediately apply Lean to your business (and personal life)\nProvide practical tools and techniques you can use to identify and eliminate waste of all types in your operations\nProvide a compelling vision of the benefits of a Lean culture and mindset\nFacilitate you developing a Lean action plan for your organization prior to the end of class\n\nTypical Agenda: \n\nWhat is Lean?\nHow to identify waste\nLearn Lean techniques and how to use to eliminate waste (5S\, Visual\, POUS\, Value Stream Map\, etc.)\nDiscuss use of Lean and how to apply to your operations\nDevelop and review your action plan for using Lean techniques in your operations\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/lean-jan-26-feb-2-9/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20230124T130000
DTEND;TZID=America/New_York:20230228T170000
DTSTAMP:20260429T022602
CREATED:20221024T151956Z
LAST-MODIFIED:20221024T155312Z
UID:10000077-1674565200-1677603600@mcclaskeyexcellence.com
SUMMARY:AWCR - Public - 5 parts - Jan 24\, 31; Feb 7\,21\, 28 (1pm-5pm EDT for each day the class meets)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nJan 24 – 1pm-5pm\nJan 31 – 1pm-5pm\nFeb 7 – 1pm-5pm\nFeb 21 – 1pm-5pm\nFeb 28 – 1pm-5pm\n\n* Times listed are Eastern Standard Time \nCost: $975 \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand specifications\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the five\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. Also included as part of the class is a 1.5 hr. Debrief Session 4-6 weeks after the end of the class to review what you have implemented as a result of the class and answer any questions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-jan-24-31-feb-7-21-28/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20221019T130000
DTEND;TZID=America/New_York:20221116T170000
DTSTAMP:20260429T022602
CREATED:20211116T133531Z
LAST-MODIFIED:20221024T202621Z
UID:10000071-1666184400-1668618000@mcclaskeyexcellence.com
SUMMARY:AWCR - Public - 5 parts - Oct 19\, 26\, Nov 2\, 9\, and 16 (1pm-5pm EDT for each day the class meets)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nOct 19 – 1pm-5pm\nOct 26 – 1pm-5pm\nNov 2 – 1pm-5pm\nNov 9 – 1pm-5pm\nNov 16 – 1pm-5pm\n\n* Times listed are Eastern Standard Time \nCost: $975 \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand specifications\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the five\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. Also included as part of the class is a 1.5 hr. Debrief Session 4-6 weeks after the end of the class to review what you have implemented as a result of the class and answer any questions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-oct-19-26-nov-2-9-16/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
END:VCALENDAR