Using Baldrige to Create Meaningful and Measurable Results

Considered the best definition of world-class management, the Malcolm Baldrige National Quality Award criteria clearly define the key factors your organization needs for outstanding management and work processes that deliver sustained outstanding results. The President of the United States recognizes Baldrige winners as the best managed companies in the country. This course will teach you how to understand the Baldrige criteria so you can use it as a key management tool to assess and improve your company’s management systems and achieve improved results. Learn how to assess and improve your organization’s: Leadership Systems; Strategic Planning; Customer Focus; Measurement, Analysis, and Knowledge Management; Workforce Focus; Process Management; and Results. Learn from instructors who have helped many companies win the Malcolm Baldrige National Quality Award as well as state Award level winners.

**Available only for delivery at your site**

Please call or email David McClaskey to arrange an on-site class (423-341-2133 or

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