How to design it in and Execute it

In these difficult economic times, it is more important than ever to delight your customers to ensure they will come back. In this course, you will learn a process that enables you to delight your customers each and every time. Learn a process that will result in identifying your customers’ requirements, translating them into behaviors, skills, and knowledge necessary to meet those requirements every time, and setting up a culture where these behaviors are executed each and every time. The result: high repeat business which often is the difference between making or not making money.

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