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X-WR-CALDESC:Events for McClaskey Excellence Institute
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DTSTART;TZID=America/New_York:20230809T130000
DTEND;TZID=America/New_York:20230913T170000
DTSTAMP:20260410T063727
CREATED:20230623T153646Z
LAST-MODIFIED:20230711T144306Z
UID:10000155-1691586000-1694624400@mcclaskeyexcellence.com
SUMMARY:AWCR - Public - 5 parts - Aug 9\, 16\, 23\, 30\, & Sep 13 (1pm-5pm ET)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nAug 9 – 1pm-5pm\nAug 16 – 1pm-5pm\nAug 23 – 1pm-5pm\nAug 30 – 1pm-5pm\nSep 13 – 1pm-5pm\n\n* Times listed are Eastern Standard Time \nCost: $975 \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand specifications\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the five\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. Also included as part of the class is a 1.5 hr. Debrief Session 4-6 weeks after the end of the class to review what you have implemented as a result of the class and answer any questions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-5-parts-nov-7-14-28-dec-5-12-1pm-5pm-et-2/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
CATEGORIES:awcr
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20230911T130000
DTEND;TZID=America/New_York:20231023T170000
DTSTAMP:20260410T063727
CREATED:20230327T195836Z
LAST-MODIFIED:20230804T132744Z
UID:10000152-1694437200-1698080400@mcclaskeyexcellence.com
SUMMARY:Spectacular Customer Service - 3 parts - Sep 11\, 25 (1 PM-5 PM ET)\, & Oct 23 (1-3 PM ET)
DESCRIPTION:This class is split up into 3 parts\n\nSep 11 – 1-5 pm\nSep 25 – 1-5pm\nOct 23 – 1-3pm\n\nCost: $575 \n\nVirtual\, web-based class with a live instructor\nLearn how extraordinary organizations create life-long customers through spectacular customer service.\nDescription \nWhat can you give your customers that makes them want to come back more often\, brag to others about how great your organization is\, and have no additional ongoing costs? The answer: spectacular customer service. \nBased on the benchmark practices of world-class organizations\, this hands-on workshop will provide eight proven keys to consistently delivering spectacular customer service\, including the three main steps that give organizations an edge over their competition… every time! \nIn this workshop\, you will learn:   \n\nThe secret to sensational customer service\nThree steps to spectacular customer service\nHow to design great service that is personal to your brand\, delivered 100% of the time\nDelighting customers by being proactive\nSimple\, proven processes to handle customer complaints and restore their good will\n\nWho should attend: \n\nOrganizational leaders\nManagers and assistant managers\nDepartment heads\nShift supervisors\nTrainers\nCustomer service professionals\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/spectacular-customer-service-3-parts-sep-11-18-25-1pm-4pm-et/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20230912T130000
DTEND;TZID=America/New_York:20231010T170000
DTSTAMP:20260410T063727
CREATED:20230327T194744Z
LAST-MODIFIED:20230711T144254Z
UID:10000150-1694523600-1696957200@mcclaskeyexcellence.com
SUMMARY:AWCR - Public - 5 parts - Sep 12\, 19\, 26\, Oct 3\, & 10 (1pm-5pm ET)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nSep 12 – 1pm-5pm\nSep 19 – 1pm-5pm\nSep 26 – 1pm-5pm\nOct 3 – 1pm-5pm\nOct 10 – 1pm-5pm\n\n* Times listed are Eastern Standard Time \nCost: $975 \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand specifications\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the five\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. Also included as part of the class is a 1.5 hr. Debrief Session 4-6 weeks after the end of the class to review what you have implemented as a result of the class and answer any questions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-5-parts-sep-12-19-26-oct-3-10-1pm-5pm-et/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
CATEGORIES:awcr
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
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