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DTSTART;TZID=America/New_York:20201103T130000
DTEND;TZID=America/New_York:20201202T170000
DTSTAMP:20260406T061737
CREATED:20200821T170748Z
LAST-MODIFIED:20201008T133251Z
UID:10000055-1604408400-1606928400@mcclaskeyexcellence.com
SUMMARY:AWCR - Public - 5 parts - Nov 3\, 10\, 17\, 24\, and Dec 2 (1pm-5pm EDT for each day the class meets)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nNov 3 – 1pm-5pm\nNov 10 – 1pm-5pm\nNov 17 – 1pm-5pm\nNov 24 – 1pm-5pm\nDec 2 – 1pm-5pm\n\n* Times listed are Eastern Standard Time \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand standard\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the four\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-nov-3-10-17-24/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20201028T080000
DTEND;TZID=America/New_York:20201028T170000
DTSTAMP:20260406T061737
CREATED:20200821T165908Z
LAST-MODIFIED:20200821T165941Z
UID:10000054-1603872000-1603904400@mcclaskeyexcellence.com
SUMMARY:Spectacular Customer Service - Oct. 28 (8am-5pm EDT) (12-1 break for Lunch)
DESCRIPTION:Virtual\, web-based class with a live instructor\nLearn how extraordinary organizations create life-long customers through spectacular customer service.\nDescription \nWhat can you give your customers that makes them want to come back more often\, brag to others about how great your organization is\, and have no additional ongoing costs? The answer: spectacular customer service. \nBased on the benchmark practices of world-class organizations\, this hands-on workshop will provide eight proven keys to consistently delivering spectacular customer service\, including the three main steps that give organizations an edge over their competition… every time! \nIn this workshop\, you will learn:   \n\nThe secret to sensational customer service\nThree steps to spectacular customer service\nHow to design great service that is personal to your brand\, delivered 100% of the time\nDelighting customers by being proactive\nSimple\, proven processes to handle customer complaints and restore their good will\n\nWho should attend: \n\nOrganizational leaders\nManagers and assistant managers\nDepartment heads\nShift supervisors\nTrainers\nCustomer service professionals\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/spectacular-customer-service-2/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20201022T130000
DTEND;TZID=America/New_York:20201029T170000
DTSTAMP:20260406T061737
CREATED:20200601T151926Z
LAST-MODIFIED:20200602T125710Z
UID:10000053-1603371600-1603990800@mcclaskeyexcellence.com
SUMMARY:LEAN - 2 parts - Oct 22 and 29 (1pm-5pm EDT for each day the class meets)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 2 part series:\n\nOct 22 – 1pm-5pm\nOct 29 – 1pm-5pm\n\n* Times listed are Eastern Standard Time \n\nPutting LEAN to Work in Your Business\nDescription \n\nGET RID OF WASTE! Rapidly increase efficiency and reduce costs while improving service.  Use Lean tools to do all of this quickly and with little to no ongoing costs.  In this course you will learn Lean principles and tools\, see them applied in real businesses\, and come away with an action plan for your business or organization.  We can show you how the principles of Lean work in practice.  This course is ideal for anyone who wants to turn their business\, department\, or organization into a Lean and profitable operation. \n\n \n[SlideDeck2 id=2840] \nObjectives:   \n\nEnable  you to immediately apply Lean to your business (and personal life)\nProvide practical tools and techniques you can use to identify and eliminate waste of all types in your operations\nProvide a compelling vision of the benefits of a Lean culture and mindset\nFacilitate you developing a Lean action plan for your organization prior to the end of class\n\nTypical Agenda: \n\nWhat is Lean?\nHow to identify waste\nLearn Lean techniques and how to use to eliminate waste (5S\, Visual\, POUS\, Value Stream Map\, etc.)\nDiscuss use of Lean and how to apply to your operations\nDevelop and review your action plan for using Lean techniques in your operations\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/lean-oct-22-29/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20201006T130000
DTEND;TZID=America/New_York:20201027T170000
DTSTAMP:20260406T061737
CREATED:20200601T151926Z
LAST-MODIFIED:20200602T125054Z
UID:10000049-1601989200-1603818000@mcclaskeyexcellence.com
SUMMARY:AWCR - Public - 4 parts - Oct 6\, 13\, 20\, and 27 (1pm-5pm EDT for each day the class meets)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 4 part series:\n\nOct 6 – 1pm-5pm\nOct 13 – 1pm-5pm\nOct 20 – 1pm-5pm\nOct 27 – 1pm-5pm\n\n* Times listed are Eastern Standard Time \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand standard\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the four\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-oct-6-13-20-27/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20200924T130000
DTEND;TZID=America/New_York:20201001T170000
DTSTAMP:20260406T061737
CREATED:20200601T151926Z
LAST-MODIFIED:20200602T125736Z
UID:10000051-1600952400-1601571600@mcclaskeyexcellence.com
SUMMARY:Training to 100% - 2 parts - Sept 24 and Oct 1 (1pm-5pm EDT for each day the class meets)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 2 part series:\n\nSept 24 – 1pm-5pm\nOct 1 – 1pm-5pm\n\n* Times listed are Eastern Standard Time \n\nTraining to 100%.\nEvery organization trains. But very few organizations train to 100%.  Training itself does not differentiate you or give you a competitive advantage. Leaders of extraordinary organizations understand that to outperform their competition\, they first have to out-train them. How do you out-train your competition? You do that by training to 100% rather than to the 75% level that most companies settle for. This instructor-led\, web-based virtual class will show you how to: \n\ndesign training to 100%\ndeliver training to 100%\nsustaining training to 100%\n\nit will also briefly touch on the benefits and mindset that extraordinary leaders have that leads them to want to establish training to 100%. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between the two\, half-day sessions\, a hands-on assignment will be given so that you can actually practice delivering training to 100%. This class is applicable to any type of operations-oriented business that has to produce brand standard products and services. \nWho should attend: \n\norganization owners and leaders\nmanagers and assistant managers\nHR directors and trainers\n\nOperations leaders at all levels \nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/training-to-100-sept-24-oct-1/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20200902T080000
DTEND;TZID=America/New_York:20200930T120000
DTSTAMP:20260406T061737
CREATED:20200601T151926Z
LAST-MODIFIED:20200602T125531Z
UID:10000047-1599033600-1601467200@mcclaskeyexcellence.com
SUMMARY:AWCR - Public - 4 parts Sept 2\, 9\, 23\, and 30 (8am - 12pm EDT for each day the class meets)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 4 part series:\n\nSept 2 – 8am-12pm\nSept 9 – 8am-12pm\nSept 23 – 8am-12pm\nSept 30 – 8am-12pm\n\n* Times listed are Eastern Standard Time \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand standard\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the four\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-sept-2-6-23-30/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20200806T130000
DTEND;TZID=America/New_York:20200827T170000
DTSTAMP:20260406T061737
CREATED:20200601T151926Z
LAST-MODIFIED:20200602T125602Z
UID:10000048-1596718800-1598547600@mcclaskeyexcellence.com
SUMMARY:AWCR - Public – 4 parts Aug 6\, 13\, 20\, and 27 (1pm – 5pm EDT for each day the class meets)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 4 part series:\n\nAug 6 – 1pm-5pm\nAug 13 – 1pm-5pm\nAug 20 – 1pm-5pm\nAug 27 – 1pm-5pm\n\n* Times listed are Eastern Standard Time \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand standard\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the four\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-aug-6-13-20-27/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20200722T130000
DTEND;TZID=America/New_York:20200729T170000
DTSTAMP:20260406T061737
CREATED:20200601T151926Z
LAST-MODIFIED:20200602T125654Z
UID:10000052-1595422800-1596042000@mcclaskeyexcellence.com
SUMMARY:LEAN - 2 parts - July 22 and 29 (1pm-5pm EDT for each day the class meets)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 2 part series:\n\nJuly 22 – 1pm-5pm\nJuly 29 – 1pm-5pm\n\n* Times listed are Eastern Standard Time \n\nPutting LEAN to Work in Your Business\nDescription \n\nGET RID OF WASTE! Rapidly increase efficiency and reduce costs while improving service.  Use Lean tools to do all of this quickly and with little to no ongoing costs.  In this course you will learn Lean principles and tools\, see them applied in real businesses\, and come away with an action plan for your business or organization.  We can show you how the principles of Lean work in practice.  This course is ideal for anyone who wants to turn their business\, department\, or organization into a Lean and profitable operation. \n\n \n[SlideDeck2 id=2840] \nObjectives:   \n\nEnable  you to immediately apply Lean to your business (and personal life)\nProvide practical tools and techniques you can use to identify and eliminate waste of all types in your operations\nProvide a compelling vision of the benefits of a Lean culture and mindset\nFacilitate you developing a Lean action plan for your organization prior to the end of class\n\nTypical Agenda: \n\nWhat is Lean?\nHow to identify waste\nLearn Lean techniques and how to use to eliminate waste (5S\, Visual\, POUS\, Value Stream Map\, etc.)\nDiscuss use of Lean and how to apply to your operations\nDevelop and review your action plan for using Lean techniques in your operations\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/lean-july-22-29/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20200716T080000
DTEND;TZID=America/New_York:20200716T170000
DTSTAMP:20260406T061737
CREATED:20200601T151926Z
LAST-MODIFIED:20200602T141955Z
UID:10000050-1594886400-1594918800@mcclaskeyexcellence.com
SUMMARY:Spectacular Customer Service - July 16 (8am-5pm EDT)
DESCRIPTION:Virtual\, web-based class with a live instructor\nLearn how extraordinary organizations create life-long customers through spectacular customer service.\nDescription \nWhat can you give your customers that makes them want to come back more often\, brag to others about how great your organization is\, and have no additional ongoing costs? The answer: spectacular customer service. \nBased on the benchmark practices of world-class organizations\, this hands-on workshop will provide eight proven keys to consistently delivering spectacular customer service\, including the three main steps that give organizations an edge over their competition… every time! \nIn this workshop\, you will learn:   \n\nThe secret to sensational customer service\nThree steps to spectacular customer service\nHow to design great service that is personal to your brand\, delivered 100% of the time\nDelighting customers by being proactive\nSimple\, proven processes to handle customer complaints and restore their good will\n\nWho should attend: \n\nOrganizational leaders\nManagers and assistant managers\nDepartment heads\nShift supervisors\nTrainers\nCustomer service professionals\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/spectacular-customer-service/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20200714T080000
DTEND;TZID=America/New_York:20200804T120000
DTSTAMP:20260406T061737
CREATED:20200601T143538Z
LAST-MODIFIED:20200602T125501Z
UID:10000046-1594713600-1596542400@mcclaskeyexcellence.com
SUMMARY:AWCR - Public - 4 parts July 14\, 21\, 28\, and Aug 4 (8am - 12pm EDT for each day the class meets)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 4 part series:\n\nJuly 14 – 8am-12pm\nJuly 21 – 8am-12pm\nJuly 28 – 8am-12pm\nAug 4 – 8am-12pm\n\n* Times listed are Eastern Standard Time \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand standard\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the four\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-july-14-21-28-aug-4/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
END:VCALENDAR