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DTSTART;TZID=America/New_York:20241023T130000
DTEND;TZID=America/New_York:20241106T160000
DTSTAMP:20260410T110751
CREATED:20240316T141023Z
LAST-MODIFIED:20240718T175248Z
UID:10000160-1729688400-1730908800@mcclaskeyexcellence.com
SUMMARY:LEAN for Service and Healthcare - 3 parts - Oct 23\, 30\, & Nov 6 (1PM - 4PM ET)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 3 part series:\n\nOct 23 – 1pm-4pm\nOct 30 – 1pm-4pm\nNov 6 – 1pm-4pm\n\n* Times listed are Eastern Standard Time \nCost: $725 \n\nPutting LEAN to Work in Your Business\nDescription \n\nGET RID OF WASTE! Rapidly increase efficiency and reduce costs while improving service.  Use Lean tools to do all of this quickly and with little to no ongoing costs.  In this course you will learn Lean principles and tools\, see them applied in real businesses\, and come away with an action plan for your business or organization.  We can show you how the principles of Lean work in practice.  This course is ideal for anyone who wants to turn their business\, department\, or organization into a Lean and profitable operation. \n\n \n[SlideDeck2 id=2840] \nObjectives:   \n\nEnable  you to immediately apply Lean to your business (and personal life)\nProvide practical tools and techniques you can use to identify and eliminate waste of all types in your operations\nProvide a compelling vision of the benefits of a Lean culture and mindset\nFacilitate you developing a Lean action plan for your organization prior to the end of class\n\nTypical Agenda: \n\nWhat is Lean?\nHow to identify waste\nLearn Lean techniques and how to use to eliminate waste (5S\, Visual\, POUS\, Value Stream Map\, etc.)\nDiscuss use of Lean and how to apply to your operations\nDevelop and review your action plan for using Lean techniques in your operations\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/lean-oct-23-30-nov-6-1-4-pm/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20241029T130000
DTEND;TZID=America/New_York:20241203T170000
DTSTAMP:20260410T110751
CREATED:20240416T211259Z
LAST-MODIFIED:20240718T234805Z
UID:10000163-1730206800-1733245200@mcclaskeyexcellence.com
SUMMARY:AWCR - Public - 5 parts - Oct 29\, Nov 5\, 12\, 19\, & Dec 3 (1 - 5 PM ET)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nOct 29 – 1 – 5 PM\nNov 5 – 1 – 5 PM\nNov 12 – 1 – 5 PM\nNov 19 – 1 – 5 PM\nDec 3 – 1 – 5 PM\n\n* Times listed are Eastern Standard Time \nCost: $1\,250 \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand specifications\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the five\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. Also included as part of the class is a 1.5 hr. Debrief Session 4-6 weeks after the end of the class to review what you have implemented as a result of the class and answer any questions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-5-parts-oct-29-nov-5-12-19-dec-3-1-5-pm-et/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
CATEGORIES:awcr
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20241114T130000
DTEND;TZID=America/New_York:20241114T170000
DTSTAMP:20260410T110751
CREATED:20241010T223518Z
LAST-MODIFIED:20241010T223553Z
UID:10000165-1731589200-1731603600@mcclaskeyexcellence.com
SUMMARY:Tri-Cities Quality Forum
DESCRIPTION:Save the date for the Tri-Cities Quality Forum to be held on Thursday\, November 14\, 2024 from 1-5 PM on Zoom. This annual\, free event is held on National Quality Day to connect leaders across the nation with quality experts. \nSpeakers will be announced soon. Don’t miss your chance to reserve your spot! \nUse this link to register: https://www.eventbrite.com/e/2024-tri-cities-quality-forum-registration-1037126462167 \nThe Tri-Cities Quality Forum is sponsored by the McClaskey Excellence Institute and ASQ\, Northeast Tennessee Section.
URL:https://mcclaskeyexcellence.com/course/tri-cities-quality-forum-2024/
LOCATION:McClaskey Excellence Institute\, Kingsport\, TN\, United States
GEO:36.5213066;-82.5318851
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250108T130000
DTEND;TZID=America/New_York:20250205T170000
DTSTAMP:20260410T110751
CREATED:20241105T220458Z
LAST-MODIFIED:20241105T220458Z
UID:10000166-1736341200-1738774800@mcclaskeyexcellence.com
SUMMARY:AWCR - Public - 5 parts - Jan 8\, 15\, 22\, 29\, & Feb 5 (1 - 5 PM ET)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nJan 8 – 1 – 5 PM\nJan 15 – 1 – 5 PM\nJan 22 – 1 – 5 PM\nJan 29 – 1 – 5 PM\nFeb 5 – 1 – 5 PM\n\n* Times listed are Eastern Standard Time \nCost: $1\,250 \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand specifications\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the five\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. Also included as part of the class is a 1.5 hr. Debrief Session 4-6 weeks after the end of the class to review what you have implemented as a result of the class and answer any questions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-5-parts-jan-8-15-22-29-feb-5-2025-1-5-pm-et/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
CATEGORIES:awcr
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250211T130000
DTEND;TZID=America/New_York:20250318T170000
DTSTAMP:20260410T110751
CREATED:20241105T221202Z
LAST-MODIFIED:20241217T143425Z
UID:10000167-1739278800-1742317200@mcclaskeyexcellence.com
SUMMARY:AWCR - Public - 5 parts - Feb 11\, 25\, Mar 4\, 11\, & 18 (1 - 5 PM ET)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nFeb 11 – 1 – 5 PM\nFeb 25 – 1 – 5 PM\nMar 4 – 1 – 5 PM\nMar 11 – 1 – 5 PM\nMar 18 – 1-5 PM\n\n* Times listed are Eastern Standard Time \nCost: $1\,250 \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand specifications\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the five\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. Also included as part of the class is a 1.5 hr. Debrief Session 4-6 weeks after the end of the class to review what you have implemented as a result of the class and answer any questions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-5-parts-feb-11-25-mar-4-11-18-2025-1-5-pm-et/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
CATEGORIES:awcr
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250506T130000
DTEND;TZID=America/New_York:20250610T170000
DTSTAMP:20260410T110751
CREATED:20241105T222418Z
LAST-MODIFIED:20241105T222418Z
UID:10000169-1746536400-1749574800@mcclaskeyexcellence.com
SUMMARY:AWCR - Public - 5 parts - May 6\, 13\, 20\, Jun 3\, & 10 (1 - 5 PM ET)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nMay 6 – 1 – 5 PM\nMay 13 – 1 – 5 PM\nMay 20 – 1 – 5 PM\nJun 3 – 1 – 5 PM\nJun 10 – 1 – 5 PM\n\n* Times listed are Eastern Standard Time \nCost: $1\,250 \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand specifications\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the five\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. Also included as part of the class is a 1.5 hr. Debrief Session 4-6 weeks after the end of the class to review what you have implemented as a result of the class and answer any questions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-5-parts-may-6-13-20-jun-3-10-2025-1-5-pm-et/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
CATEGORIES:awcr
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250715T130000
DTEND;TZID=America/New_York:20250812T170000
DTSTAMP:20260410T110751
CREATED:20250325T193135Z
LAST-MODIFIED:20250325T193224Z
UID:10002000-1752584400-1755018000@mcclaskeyexcellence.com
SUMMARY:AWCR - Public - 5 parts - Jul 15\, 22\, 29\, Aug 5\, & 12 (1 - 5 PM ET)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nJul 15 – 1 – 5 PM\nJul 22 – 1 – 5 PM\nJul 29 – 1 – 5 PM\nAug 5 – 1 – 5 PM\nAug 12 – 1 – 5 PM\n\n* Times listed are Eastern Standard Time \nCost: $1\,250 \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand specifications\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the five\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. Also included as part of the class is a 1.5 hr. Debrief Session 4-6 weeks after the end of the class to review what you have implemented as a result of the class and answer any questions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-5-parts-jul-15-22-29-aug-5-12-1-5-pm-et/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
CATEGORIES:awcr
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250911T130000
DTEND;TZID=America/New_York:20251009T170000
DTSTAMP:20260410T110751
CREATED:20250325T193432Z
LAST-MODIFIED:20250325T193432Z
UID:10002001-1757595600-1760029200@mcclaskeyexcellence.com
SUMMARY:AWCR - Public - 5 parts - Sep 11\, 18\, 25\, Oct 2\, & 9 (1 - 5 PM ET)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nSep 11 – 1 – 5 PM\nSep 18 – 1 – 5 PM\nSep 25 – 1 – 5 PM\nOct 2 – 1 – 5 PM\nOct 9 – 1 – 5 PM\n\n* Times listed are Eastern Standard Time \nCost: $1\,250 \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand specifications\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the five\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. Also included as part of the class is a 1.5 hr. Debrief Session 4-6 weeks after the end of the class to review what you have implemented as a result of the class and answer any questions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-5-parts-sep-11-18-25-oct-2-9-1-5-pm-et/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
CATEGORIES:awcr
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251106T130000
DTEND;TZID=America/New_York:20251211T170000
DTSTAMP:20260410T110751
CREATED:20250325T193902Z
LAST-MODIFIED:20250325T193902Z
UID:10002003-1762434000-1765472400@mcclaskeyexcellence.com
SUMMARY:AWCR - Public - 5 parts - Nov 6\, 13\, 20\, Dec 4\, & 11 (1 - 5 PM ET)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nNov 6 – 1 – 5 PM\nNov 13 – 1 – 5 PM\nNov 20 – 1 – 5 PM\nDec 4 – 1 – 5 PM\nDec 11 – 1 – 5 PM\n\n* Times listed are Eastern Standard Time \nCost: $1\,250 \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand specifications\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the five\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. Also included as part of the class is a 1.5 hr. Debrief Session 4-6 weeks after the end of the class to review what you have implemented as a result of the class and answer any questions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-5-parts-nov-6-13-20-dec-4-11-1-5-pm-et/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
CATEGORIES:awcr
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251113T130000
DTEND;TZID=America/New_York:20251113T170000
DTSTAMP:20260410T110751
CREATED:20251017T230940Z
LAST-MODIFIED:20251017T230940Z
UID:10002007-1763038800-1763053200@mcclaskeyexcellence.com
SUMMARY:Tri-Cities Quality Forum
DESCRIPTION:Reserve your spot for the 2025 Tri-Cities Quality Forum to be held on Thursday\, November 13\, 2025 from 1-5 PM on Zoom. This annual\, free event is held on National Quality Day to connect leaders across the nation with quality experts. \n2025 Speakers & Topics \n1:00pm- 1:50pm Eastern Time \n\n“Achieving Excellence by Focusing on Key Customer Requirements” \n\nBy: Chuck Gault\, Founder and President of Max Coating\n\n\n\n2:00pm – 2:50pm ET \n\n“The Next Evolution of Quality: Practical AI Tools That Improve Operations” \nBy: Levi McPherson\, Founder\, The Beast Syndicate™; CEO of ArguX AI and Switch Point Strategies\n\n 3:00pm – 3:50 ET \n\n“How a Hurricane\, a Wedding\, and the Trek of a Lifetime Apply to Your Organization’s Success”\n\nBy: David Jones\, President\, The Excellence Advisory\n\n\n\n4:00pm – 4:50 ET \n\n“Guided Discovery: Combining Bayesian Optimization with DOE for Material Discovery and Continuous Improvement”\n\nBy: Ashley Childress\, Statistician\, Zoetis\n\n\n\nUse this link to register: https://www.eventbrite.com/e/2024-tri-cities-quality-forum-registration-1037126462167 \nThe Tri-Cities Quality Forum is sponsored by the McClaskey Excellence Institute and ASQ\, Northeast Tennessee Section.
URL:https://mcclaskeyexcellence.com/course/tri-cities-quality-forum/
LOCATION:McClaskey Excellence Institute\, Kingsport\, TN\, United States
ORGANIZER;CN="McClaskey Excellence Institute":MAILTO:info@mcclaskeyexcellence.com
GEO:36.5213066;-82.5318851
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20260113T130000
DTEND;TZID=America/New_York:20260210T170000
DTSTAMP:20260410T110751
CREATED:20250829T225058Z
LAST-MODIFIED:20250829T225058Z
UID:10002005-1768309200-1770742800@mcclaskeyexcellence.com
SUMMARY:AWCR - Public - 5 parts - Jan 13\, 20\, 27\, Feb 3\, & 10 (1 - 5 PM ET)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nJan 10 – 1 – 5 PM\nJan 20 – 1 – 5 PM\nJan 27 – 1 – 5 PM\nFeb 3 – 1 – 5 PM\nFeb 10 – 1 – 5 PM\n\n* Times listed are Eastern Standard Time \nCost: $1\,250 \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand specifications\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the five\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. Also included as part of the class is a 1.5 hr. Debrief Session 4-6 weeks after the end of the class to review what you have implemented as a result of the class and answer any questions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-5-parts-jan-13-20-27-feb-3-10-1-5-pm-et/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
CATEGORIES:awcr
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20260326T130000
DTEND;TZID=America/New_York:20260423T170000
DTSTAMP:20260410T110751
CREATED:20250829T225607Z
LAST-MODIFIED:20250829T225607Z
UID:10002006-1774530000-1776963600@mcclaskeyexcellence.com
SUMMARY:AWCR - Public - 5 parts - Mar 26\, Apr 2\, 9\, 16\, & 23 (1 - 5 PM ET)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nMar 26 – 1 – 5 PM\nApr 2 – 1 – 5 PM\nApr 9 – 1 – 5 PM\nApr 16 – 1 – 5 PM\nApr 23 – 1 – 5 PM\n\n* Times listed are Eastern Standard Time \nCost: $1\,250 \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand specifications\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the five\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. Also included as part of the class is a 1.5 hr. Debrief Session 4-6 weeks after the end of the class to review what you have implemented as a result of the class and answer any questions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-5-parts-mar-26-apr-2-9-16-23-1-5-pm-et/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
CATEGORIES:awcr
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20260505T130000
DTEND;TZID=America/New_York:20260609T170000
DTSTAMP:20260410T110751
CREATED:20260304T193057Z
LAST-MODIFIED:20260304T193057Z
UID:10002008-1777986000-1781024400@mcclaskeyexcellence.com
SUMMARY:AWCR - Public - 5 parts - May 5\, 12\, 19\, Jun 2\, & 9 (1 - 5 PM ET)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nMay 5 – 1 – 5 PM\nMay 12 – 1 – 5 PM\nMay 19 – 1 – 5 PM\nJun 2 – 1 – 5 PM\nJun 9 – 1 – 5 PM\n\n* Times listed are Eastern Standard Time \nCost: $1\,250 \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand specifications\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the five\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. Also included as part of the class is a 1.5 hr. Debrief Session 4-6 weeks after the end of the class to review what you have implemented as a result of the class and answer any questions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-5-parts-may-5-12-19-jun-2-9-1-5-pm-et/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
CATEGORIES:awcr
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
END:VCALENDAR