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June 2021

SOLD OUT – AWCR – Public – 5 parts – Jun 1, 8, 15, 22, and 29 (1pm-5pm EDT for each day the class meets)

June 1, 2021 @ 1:00 pm - June 29, 2021 @ 5:00 pm EDT

Virtual, web-based class with a live instructor This is a 5 part series: June 1 - 1pm-5pm June 8 - 1pm-5pm June 15 - 1pm-5pm June 22 - 1pm-5pm June 29 - 1pm-5pm * Times listed are Eastern Standard Time Achieving World-Class Results Our most popular class delivered to thousands of leaders around the world Proven Path to go from Ordinary to Extraordinary The most important thing any business can do is to delight its customers so that they will…

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July 2021

AWCR – Public – 5 parts – July 13, 20, 27, Aug 3 and 10 (1pm-5pm EDT for each day the class meets)

July 13, 2021 @ 1:00 pm - August 10, 2021 @ 5:00 pm EDT

Virtual, web-based class with a live instructor This is a 5 part series: July 13 - 1pm-5pm July 20 - 1pm-5pm July 27 - 1pm-5pm Aug 3 - 1pm-5pm Aug 10 - 1pm-5pm * Times listed are Eastern Standard Time Achieving World-Class Results Our most popular class delivered to thousands of leaders around the world Proven Path to go from Ordinary to Extraordinary The most important thing any business can do is to delight its customers so that they will…

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September 2021

AWCR – Public – 5 parts – Sept 21, 28, Oct 5, 12, and 26 (1pm-5pm EDT for each day the class meets)

September 21, 2021 @ 1:00 pm - October 26, 2021 @ 5:00 pm EDT

Virtual, web-based class with a live instructor This is a 5 part series: Sept 21 - 1pm-5pm Sept 28 - 1pm-5pm Oct 5 - 1pm-5pm Oct 12 - 1pm-5pm Oct 26 - 1pm-5pm * Times listed are Eastern Standard Time Achieving World-Class Results Our most popular class delivered to thousands of leaders around the world Proven Path to go from Ordinary to Extraordinary The most important thing any business can do is to delight its customers so that they will…

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LEAN – 2 parts – Sept 23 and Oct 7 (1pm-5pm EDT for each day the class meets)

September 23, 2021 @ 1:00 pm - October 7, 2021 @ 5:00 pm EDT

Virtual, web-based class with a live instructor This is a 2 part series: Sept 23 - 1pm-5pm Oct 7 - 1pm-5pm * Times listed are Eastern Standard Time Putting LEAN to Work in Your Business Description GET RID OF WASTE! Rapidly increase efficiency and reduce costs while improving service.  Use Lean tools to do all of this quickly and with little to no ongoing costs.  In this course you will learn Lean principles and tools, see them applied in real businesses,…

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Spectacular Customer Service – 2 parts – Sept 29 and Oct 13 (1pm-5pm EDT)

September 29, 2021 @ 1:00 pm - October 13, 2021 @ 5:00 pm EDT

This class is split up into 2 parts Sept 29 - 1-5 pm Oct 13 - 1-5pm Virtual, web-based class with a live instructor Learn how extraordinary organizations create life-long customers through spectacular customer service. Description What can you give your customers that makes them want to come back more often, brag to others about how great your organization is, and have no additional ongoing costs? The answer: spectacular customer service. Based on the benchmark practices of world-class organizations, this…

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October 2021

Training to 100% – 2 parts – Oct 6 and Oct 27 (1pm-5pm EDT for each day the class meets)

October 6, 2021 @ 1:00 pm - October 27, 2021 @ 5:00 pm EDT

Virtual, web-based class with a live instructor This is a 2 part series: Oct 6 - 1pm-5pm Oct 27 - 1pm-5pm * Times listed are Eastern Standard Time Training to 100%. Every organization trains. But very few organizations train to 100%.  Training itself does not differentiate you or give you a competitive advantage. Leaders of extraordinary organizations understand that to outperform their competition, they first have to out-train them. How do you out-train your competition? You do that by training…

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November 2021

AWCR – Public – 5 parts – Nov 3, 10, 17, Dec 1 and 8 (1pm-5pm EDT for each day the class meets)

November 3, 2021 @ 1:00 pm - December 8, 2021 @ 5:00 pm EDT

Virtual, web-based class with a live instructor This is a 5 part series: Nov 3 - 1pm-5pm Nov 10 - 1pm-5pm Nov 17 - 1pm-5pm Dec 1 - 1pm-5pm Dec 8 - 1pm-5pm * Times listed are Eastern Standard Time Achieving World-Class Results Our most popular class delivered to thousands of leaders around the world Proven Path to go from Ordinary to Extraordinary The most important thing any business can do is to delight its customers so that they will…

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January 2022

AWCR – Public – 5 parts – Jan 11, 18, 25, Feb 1 and 8 (1pm-5pm EDT for each day the class meets)

January 11 @ 1:00 pm - February 8 @ 5:00 pm EST

Virtual, web-based class with a live instructor This is a 5 part series: Jan 11 - 1pm-5pm Jan 18 - 1pm-5pm Jan 25 - 1pm-5pm Feb 1 - 1pm-5pm Feb 8 - 1pm-5pm * Times listed are Eastern Standard Time Achieving World-Class Results Our most popular class delivered to thousands of leaders around the world Proven Path to go from Ordinary to Extraordinary The most important thing any business can do is to delight its customers so that they will…

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March 2022

AWCR – Public – 5 parts – Mar 3, 10, 17, 24, and 31 (1pm-5pm EDT for each day the class meets)

March 3 @ 1:00 pm - March 31 @ 5:00 pm EST

Virtual, web-based class with a live instructor This is a 5 part series: Mar 3 - 1pm-5pm Mar 10 - 1pm-5pm Mar 17 - 1pm-5pm Mar 24 - 1pm-5pm Mar 31 - 1pm-5pm * Times listed are Eastern Standard Time Cost: $975 Achieving World-Class Results Our most popular class delivered to thousands of leaders around the world Proven Path to go from Ordinary to Extraordinary The most important thing any business can do is to delight its customers so that…

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April 2022

LEAN for Service and Healthcare – 3 parts – Apr 7, 21, and May 5 (1pm-4pm EST for each day the class meets)

April 7 @ 1:00 pm - May 5 @ 4:00 pm EDT

Virtual, web-based class with a live instructor This is a 3 part series: Apr 7 - 1pm-4pm Apr 21 - 1pm-4pm May 5 - 1pm-4pm * Times listed are Eastern Standard Time Cost: $575 Putting LEAN to Work in Your Business Description GET RID OF WASTE! Rapidly increase efficiency and reduce costs while improving service.  Use Lean tools to do all of this quickly and with little to no ongoing costs.  In this course you will learn Lean principles and tools,…

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