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July 2020

AWCR – Public – 4 parts July 14, 21, 28, and Aug 4 (8am – 12pm EDT for each day the class meets)

July 14 @ 8:00 am - August 4 @ 12:00 pm EDT

Virtual, web-based class with a live instructor This is a 4 part series: July 14 - 8am-12pm July 21 - 8am-12pm July 28 - 8am-12pm Aug 4 - 8am-12pm * Times listed are Eastern Standard Time Achieving World-Class Results Our most popular class delivered to thousands of leaders around the world Proven Path to go from Ordinary to Extraordinary The most important thing any business can do is to delight its customers so that they will come back and proactively…

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Spectacular Customer Service – July 16 (8am-5pm EDT)

July 16 @ 8:00 am - 5:00 pm EDT

Virtual, web-based class with a live instructor Learn how extraordinary organizations create life-long customers through spectacular customer service. Description What can you give your customers that makes them want to come back more often, brag to others about how great your organization is, and have no additional ongoing costs? The answer: spectacular customer service. Based on the benchmark practices of world-class organizations, this hands-on workshop will provide eight proven keys to consistently delivering spectacular customer service, including the three main…

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LEAN – 2 parts – July 22 and 29 (1pm-5pm EDT for each day the class meets)

July 22 @ 1:00 pm - July 29 @ 5:00 pm EDT

Virtual, web-based class with a live instructor This is a 2 part series: July 22 - 1pm-5pm July 29 - 1pm-5pm * Times listed are Eastern Standard Time Putting LEAN to Work in Your Business Description GET RID OF WASTE! Rapidly increase efficiency and reduce costs while improving service.  Use Lean tools to do all of this quickly and with little to no ongoing costs.  In this course you will learn Lean principles and tools, see them applied in real businesses,…

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