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DTSTART;TZID=America/New_York:20230712T130000
DTEND;TZID=America/New_York:20230802T160000
DTSTAMP:20260410T093426
CREATED:20230210T195653Z
LAST-MODIFIED:20230210T195653Z
UID:10000149-1689166800-1690992000@mcclaskeyexcellence.com
SUMMARY:LEAN for Service and Healthcare - 3 parts - Jul 12\, 19\, & Aug 2 (1pm-4pm ET)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 3 part series:\n\nJul 12 – 1pm-4pm\nJul 19 – 1pm-4pm\nAug 2 – 1pm-4pm\n\n* Times listed are Eastern Standard Time \nCost: $575 \n\nPutting LEAN to Work in Your Business\nDescription \n\nGET RID OF WASTE! Rapidly increase efficiency and reduce costs while improving service.  Use Lean tools to do all of this quickly and with little to no ongoing costs.  In this course you will learn Lean principles and tools\, see them applied in real businesses\, and come away with an action plan for your business or organization.  We can show you how the principles of Lean work in practice.  This course is ideal for anyone who wants to turn their business\, department\, or organization into a Lean and profitable operation. \n\n \n[SlideDeck2 id=2840] \nObjectives:   \n\nEnable  you to immediately apply Lean to your business (and personal life)\nProvide practical tools and techniques you can use to identify and eliminate waste of all types in your operations\nProvide a compelling vision of the benefits of a Lean culture and mindset\nFacilitate you developing a Lean action plan for your organization prior to the end of class\n\nTypical Agenda: \n\nWhat is Lean?\nHow to identify waste\nLearn Lean techniques and how to use to eliminate waste (5S\, Visual\, POUS\, Value Stream Map\, etc.)\nDiscuss use of Lean and how to apply to your operations\nDevelop and review your action plan for using Lean techniques in your operations\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/lean-jul-12-19-aug-2/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20230711T130000
DTEND;TZID=America/New_York:20230808T170000
DTSTAMP:20260410T093426
CREATED:20230210T195315Z
LAST-MODIFIED:20230210T195315Z
UID:10000148-1689080400-1691514000@mcclaskeyexcellence.com
SUMMARY:AWCR - Public - 5 parts - Jul 11\, 18\, 25\, Aug 1\, 8 (1pm-5pm EDT)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nJul 11 – 1pm-5pm\nJul 18 – 1pm-5pm\nJul 25 – 1pm-5pm\nAug 1 – 1pm-5pm\nAug 8 – 1pm-5pm\n\n* Times listed are Eastern Standard Time \nCost: $975 \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand specifications\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the five\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. Also included as part of the class is a 1.5 hr. Debrief Session 4-6 weeks after the end of the class to review what you have implemented as a result of the class and answer any questions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-jul-11-18-25-aug-1-8/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20230511T130000
DTEND;TZID=America/New_York:20230615T170000
DTSTAMP:20260410T093426
CREATED:20230210T195008Z
LAST-MODIFIED:20230210T195008Z
UID:10000147-1683810000-1686848400@mcclaskeyexcellence.com
SUMMARY:AWCR - Public - 5 parts - May 11\, 18\, Jun 1\, 8\, & 15 (1pm-5pm EDT)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nMay 11 – 1pm-5pm\nMay 18 – 1pm-5pm\nJun 1 – 1pm-5pm\nJun 8 – 1pm-5pm\nJun 15 – 1pm-5pm\n\n* Times listed are Eastern Standard Time \nCost: $975 \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand specifications\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the five\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. Also included as part of the class is a 1.5 hr. Debrief Session 4-6 weeks after the end of the class to review what you have implemented as a result of the class and answer any questions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-may-11-18-jun-1-8-15/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20230406T130000
DTEND;TZID=America/New_York:20230504T170000
DTSTAMP:20260410T093426
CREATED:20230210T194603Z
LAST-MODIFIED:20230210T194603Z
UID:10000146-1680786000-1683219600@mcclaskeyexcellence.com
SUMMARY:AWCR - Public - 5 parts - Apr 6\, 13\, 20\, 27\, & May 4 (1pm-5pm EDT)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nApr 6 – 1pm-5pm\nApr 13 – 1pm-5pm\nApr 20 – 1pm-5pm\nApr 27 – 1pm-5pm\nMay 4 – 1pm-5pm\n\n* Times listed are Eastern Standard Time \nCost: $975 \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand specifications\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the five\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. Also included as part of the class is a 1.5 hr. Debrief Session 4-6 weeks after the end of the class to review what you have implemented as a result of the class and answer any questions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-apr-6-13-20-27-may-4/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20230315T180000
DTEND;TZID=America/New_York:20230515T220000
DTSTAMP:20260410T093426
CREATED:20230213T143235Z
LAST-MODIFIED:20230222T212957Z
UID:10000145-1678903200-1684188000@mcclaskeyexcellence.com
SUMMARY:[International Class in Arabic] AWCR - Public - 5 parts - Mar 15\, 20\, May 1\, 8\, & 15 (5pm-9pm AST)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\nArabic Language \n\nMar 15 – 5pm-9pm\nMar 20 – 5pm-9pm\nMay 1 – 5pm-9pm\nMay 8 – 5pm-9pm\nMay 15 – 5pm-9pm\n\n* Times listed are Atlantic Standard Time \n* Class will be taught in Arabic. \nCost: $975 \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand specifications\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the five\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. Also included as part of the class is a 1.5 hr. Debrief Session 4-6 weeks after the end of the class to review what you have implemented as a result of the class and answer any questions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/international-class-awcr-public-5-parts-feb-28-mar-7-14-21-28-5pm-9pm-ast-arabic/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20230302T130000
DTEND;TZID=America/New_York:20230330T170000
DTSTAMP:20260410T093426
CREATED:20221024T201124Z
LAST-MODIFIED:20221207T194421Z
UID:10000140-1677762000-1680195600@mcclaskeyexcellence.com
SUMMARY:AWCR - Public - 5 parts - Mar 2\, 9\, 16\, 23\, 30 (1pm-5pm EDT for each day the class meets)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nMar 1 – 1pm-5pm\nMar 8 – 1pm-5pm\nMar 15 – 1pm-5pm\nMar 22 – 1pm-5pm\nMar 29 – 1pm-5pm\n\n* Times listed are Eastern Standard Time \nCost: $975 \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand specifications\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the five\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. Also included as part of the class is a 1.5 hr. Debrief Session 4-6 weeks after the end of the class to review what you have implemented as a result of the class and answer any questions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-mar-1-8-15-22-29/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20230130T180000
DTEND;TZID=America/New_York:20230227T220000
DTSTAMP:20260410T093426
CREATED:20221227T190907Z
LAST-MODIFIED:20230222T213150Z
UID:10000143-1675101600-1677535200@mcclaskeyexcellence.com
SUMMARY:[International Class in Arabic] AWCR - Public - 5 parts - Jan 30\, Feb 6\, 13\, 20\, 27 (5pm-9pm AST)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nJan 30 – 5pm-9pm\nFeb 6 – 5pm-9pm\nFeb 13 – 5pm-9pm\nFeb 20 – 5pm-9pm\nFeb 27 – 5pm-9pm\n\n* Times listed are Atlantic Standard Time \n* Class will be taught in Arabic. \nCost: $975 \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand specifications\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the five\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. Also included as part of the class is a 1.5 hr. Debrief Session 4-6 weeks after the end of the class to review what you have implemented as a result of the class and answer any questions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-5-parts-jan-30-feb-6-13-20-27-5pm-9pm-ast-arabic/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20230126T130000
DTEND;TZID=America/New_York:20230209T160000
DTSTAMP:20260410T093426
CREATED:20221024T203218Z
LAST-MODIFIED:20221024T203218Z
UID:10000142-1674738000-1675958400@mcclaskeyexcellence.com
SUMMARY:LEAN for Service and Healthcare - 3 parts - Jan 26\, Feb 2\, and 9 (1pm-4pm EST for each day the class meets)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 3 part series:\n\nJan 26 – 1pm-4pm\nFeb 2 – 1pm-4pm\nFeb 9 – 1pm-4pm\n\n* Times listed are Eastern Standard Time \nCost: $575 \n\nPutting LEAN to Work in Your Business\nDescription \n\nGET RID OF WASTE! Rapidly increase efficiency and reduce costs while improving service.  Use Lean tools to do all of this quickly and with little to no ongoing costs.  In this course you will learn Lean principles and tools\, see them applied in real businesses\, and come away with an action plan for your business or organization.  We can show you how the principles of Lean work in practice.  This course is ideal for anyone who wants to turn their business\, department\, or organization into a Lean and profitable operation. \n\n \n[SlideDeck2 id=2840] \nObjectives:   \n\nEnable  you to immediately apply Lean to your business (and personal life)\nProvide practical tools and techniques you can use to identify and eliminate waste of all types in your operations\nProvide a compelling vision of the benefits of a Lean culture and mindset\nFacilitate you developing a Lean action plan for your organization prior to the end of class\n\nTypical Agenda: \n\nWhat is Lean?\nHow to identify waste\nLearn Lean techniques and how to use to eliminate waste (5S\, Visual\, POUS\, Value Stream Map\, etc.)\nDiscuss use of Lean and how to apply to your operations\nDevelop and review your action plan for using Lean techniques in your operations\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/lean-jan-26-feb-2-9/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20230124T130000
DTEND;TZID=America/New_York:20230228T170000
DTSTAMP:20260410T093426
CREATED:20221024T151956Z
LAST-MODIFIED:20221024T155312Z
UID:10000077-1674565200-1677603600@mcclaskeyexcellence.com
SUMMARY:AWCR - Public - 5 parts - Jan 24\, 31; Feb 7\,21\, 28 (1pm-5pm EDT for each day the class meets)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nJan 24 – 1pm-5pm\nJan 31 – 1pm-5pm\nFeb 7 – 1pm-5pm\nFeb 21 – 1pm-5pm\nFeb 28 – 1pm-5pm\n\n* Times listed are Eastern Standard Time \nCost: $975 \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand specifications\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the five\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. Also included as part of the class is a 1.5 hr. Debrief Session 4-6 weeks after the end of the class to review what you have implemented as a result of the class and answer any questions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-jan-24-31-feb-7-21-28/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20221019T130000
DTEND;TZID=America/New_York:20221116T170000
DTSTAMP:20260410T093426
CREATED:20211116T133531Z
LAST-MODIFIED:20221024T202621Z
UID:10000071-1666184400-1668618000@mcclaskeyexcellence.com
SUMMARY:AWCR - Public - 5 parts - Oct 19\, 26\, Nov 2\, 9\, and 16 (1pm-5pm EDT for each day the class meets)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nOct 19 – 1pm-5pm\nOct 26 – 1pm-5pm\nNov 2 – 1pm-5pm\nNov 9 – 1pm-5pm\nNov 16 – 1pm-5pm\n\n* Times listed are Eastern Standard Time \nCost: $975 \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand specifications\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the five\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. Also included as part of the class is a 1.5 hr. Debrief Session 4-6 weeks after the end of the class to review what you have implemented as a result of the class and answer any questions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-oct-19-26-nov-2-9-16/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20221018T130000
DTEND;TZID=America/New_York:20221115T160000
DTSTAMP:20260410T093426
CREATED:20220315T131225Z
LAST-MODIFIED:20221024T153148Z
UID:10000074-1666098000-1668528000@mcclaskeyexcellence.com
SUMMARY:Spectacular Customer Service - 3 parts - Oct 18\, Nov 1\, 15 (1pm-4pm EST)
DESCRIPTION:This class is split up into 3 parts\n\nOct 18 – 1-4 pm\nNov 1 – 1-4pm\nNov 15 – 1-4pm\n\nCost: $575 \n\nVirtual\, web-based class with a live instructor\nLearn how extraordinary organizations create life-long customers through spectacular customer service.\nDescription \nWhat can you give your customers that makes them want to come back more often\, brag to others about how great your organization is\, and have no additional ongoing costs? The answer: spectacular customer service. \nBased on the benchmark practices of world-class organizations\, this hands-on workshop will provide eight proven keys to consistently delivering spectacular customer service\, including the three main steps that give organizations an edge over their competition… every time! \nIn this workshop\, you will learn:   \n\nThe secret to sensational customer service\nThree steps to spectacular customer service\nHow to design great service that is personal to your brand\, delivered 100% of the time\nDelighting customers by being proactive\nSimple\, proven processes to handle customer complaints and restore their good will\n\nWho should attend: \n\nOrganizational leaders\nManagers and assistant managers\nDepartment heads\nShift supervisors\nTrainers\nCustomer service professionals\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/spectacular-customer-service-oct-18-nov-1-15/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20220928T130000
DTEND;TZID=America/New_York:20221025T160000
DTSTAMP:20260410T093426
CREATED:20220315T130839Z
LAST-MODIFIED:20221024T153206Z
UID:10000073-1664370000-1666713600@mcclaskeyexcellence.com
SUMMARY:LEAN for Service and Healthcare - 3 parts - Sept 28\, Oct 12\, and 25 (1pm-4pm EST for each day the class meets)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 3 part series:\n\nSept 28 – 1pm-4pm\nOct 12 – 1pm-4pm\nOct 25 – 1pm-4pm\n\n* Times listed are Eastern Standard Time \nCost: $575 \n\nPutting LEAN to Work in Your Business\nDescription \n\nGET RID OF WASTE! Rapidly increase efficiency and reduce costs while improving service.  Use Lean tools to do all of this quickly and with little to no ongoing costs.  In this course you will learn Lean principles and tools\, see them applied in real businesses\, and come away with an action plan for your business or organization.  We can show you how the principles of Lean work in practice.  This course is ideal for anyone who wants to turn their business\, department\, or organization into a Lean and profitable operation. \n\n \n[SlideDeck2 id=2840] \nObjectives:   \n\nEnable  you to immediately apply Lean to your business (and personal life)\nProvide practical tools and techniques you can use to identify and eliminate waste of all types in your operations\nProvide a compelling vision of the benefits of a Lean culture and mindset\nFacilitate you developing a Lean action plan for your organization prior to the end of class\n\nTypical Agenda: \n\nWhat is Lean?\nHow to identify waste\nLearn Lean techniques and how to use to eliminate waste (5S\, Visual\, POUS\, Value Stream Map\, etc.)\nDiscuss use of Lean and how to apply to your operations\nDevelop and review your action plan for using Lean techniques in your operations\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/lean-sept-28-oct-12-25/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20220919T140000
DTEND;TZID=America/New_York:20221017T170000
DTSTAMP:20260410T093426
CREATED:20220315T131829Z
LAST-MODIFIED:20220316T155954Z
UID:10000075-1663596000-1666026000@mcclaskeyexcellence.com
SUMMARY:Training to 100% - 3 parts - Sept 19\, Oct 3\, 17 (2pm-5pm EST for each day the class meets)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 2 part series:\n\nSept 19 – 2pm-5pm\nOct 3 – 2pm-5pm\nOct 17 – 2pm-5pm\n\n* Times listed are Eastern Standard Time \nCost: $575 \n\nTraining to 100%.\nEvery organization trains. But very few organizations train to 100%.  Training itself does not differentiate you or give you a competitive advantage. Leaders of extraordinary organizations understand that to outperform their competition\, they first have to out-train them. How do you out-train your competition? You do that by training to 100% rather than to the 75% level that most companies settle for. This instructor-led\, web-based virtual class will show you how to: \n\ndesign training to 100%\ndeliver training to 100%\nsustaining training to 100%\n\nIt will also briefly touch on the benefits and mindset that extraordinary leaders have that leads them to want to establish training to 100%. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between the two\, half-day sessions\, a hands-on assignment will be given so that you can actually practice delivering training to 100%. This class is applicable to any type of operations-oriented business whose objectives are to produce its products and services to its brand specifications every time. \nWho should attend: \n\norganization owners and leaders\nmanagers and assistant managers\nHR directors and trainers\n\nOperations leaders at all levels \nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/training-to-100-sept19-oct-3-17-2/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20220913T130000
DTEND;TZID=America/New_York:20221011T170000
DTSTAMP:20260410T093426
CREATED:20211116T133303Z
LAST-MODIFIED:20220316T155638Z
UID:10000070-1663074000-1665507600@mcclaskeyexcellence.com
SUMMARY:AWCR - Public - 5 parts - Sept 13\, 20\, 27\, Oct 4\, and 11 (1pm-5pm EDT for each day the class meets)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nSept 13 – 1pm-5pm\nSept 20 – 1pm-5pm\nSept 27 – 1pm-5pm\nOct 4 – 1pm-5pm\nOct 11 – 1pm-5pm\n\n* Times listed are Eastern Standard Time \nCost: $975 \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand specifications\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the five\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. Also included as part of the class is a 1.5 hr. Debrief Session 4-6 weeks after the end of the class to review what you have implemented as a result of the class and answer any questions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-sept-13-20-27-oct-4-11/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20220714T130000
DTEND;TZID=America/New_York:20220811T170000
DTSTAMP:20260410T093426
CREATED:20211116T133050Z
LAST-MODIFIED:20220316T155600Z
UID:10000069-1657803600-1660237200@mcclaskeyexcellence.com
SUMMARY:AWCR - Public - 5 parts - July 14\, 21\, 28\, Aug 4\, and 11 (1pm-5pm EDT for each day the class meets)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nJuly 14 – 1pm-5pm\nJuly 21 – 1pm-5pm\nJuly 28 – 1pm-5pm\nAug 4 – 1pm-5pm\nAug 11 – 1pm-5pm\n\n* Times listed are Eastern Standard Time \nCost: $975 \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand specifications\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the five\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. Also included as part of the class is a 1.5 hr. Debrief Session 4-6 weeks after the end of the class to review what you have implemented as a result of the class and answer any questions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-july-14-21-28-aug-4-11/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20220517T100000
DTEND;TZID=America/New_York:20220614T140000
DTSTAMP:20260410T093426
CREATED:20220315T132258Z
LAST-MODIFIED:20220316T155532Z
UID:10000076-1652781600-1655215200@mcclaskeyexcellence.com
SUMMARY:Achieving World-Class Results – Arabic Language Only - May 17\, 24\, 31\, June 7\, 14 (5-9PM KSA time)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nMay 17 – 5pm-9pm KSA\nMay 24 – 5pm-9pm KSA\nMay 31 – 5pm-9pm KSA\nJune 7 – 5pm-9pm KSA\nJune 14 – 5pm-9pm KSA\n\n* Times listed are Arabia Standard Time \nCost: $975 \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand specifications\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the five\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. Also included as part of the class is a 1.5 hr. Debrief Session 4-6 weeks after the end of the class to review what you have implemented as a result of the class and answer any questions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-arabic-may-17-24-31-june-7-14/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20220407T130000
DTEND;TZID=America/New_York:20220505T160000
DTSTAMP:20260410T093426
CREATED:20211116T134523Z
LAST-MODIFIED:20220316T155855Z
UID:10000072-1649336400-1651766400@mcclaskeyexcellence.com
SUMMARY:LEAN for Service and Healthcare - 3 parts - Apr 7\, 21\, and May 5 (1pm-4pm EST for each day the class meets)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 3 part series:\n\nApr 7 – 1pm-4pm\nApr 21 – 1pm-4pm\nMay 5 – 1pm-4pm\n\n* Times listed are Eastern Standard Time \nCost: $575 \n\nPutting LEAN to Work in Your Business\nDescription \n\nGET RID OF WASTE! Rapidly increase efficiency and reduce costs while improving service.  Use Lean tools to do all of this quickly and with little to no ongoing costs.  In this course you will learn Lean principles and tools\, see them applied in real businesses\, and come away with an action plan for your business or organization.  We can show you how the principles of Lean work in practice.  This course is ideal for anyone who wants to turn their business\, department\, or organization into a Lean and profitable operation. \n\n \n[SlideDeck2 id=2840] \nObjectives:   \n\nEnable  you to immediately apply Lean to your business (and personal life)\nProvide practical tools and techniques you can use to identify and eliminate waste of all types in your operations\nProvide a compelling vision of the benefits of a Lean culture and mindset\nFacilitate you developing a Lean action plan for your organization prior to the end of class\n\nTypical Agenda: \n\nWhat is Lean?\nHow to identify waste\nLearn Lean techniques and how to use to eliminate waste (5S\, Visual\, POUS\, Value Stream Map\, etc.)\nDiscuss use of Lean and how to apply to your operations\nDevelop and review your action plan for using Lean techniques in your operations\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/lean-sept-23-oct-7-2/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20220303T130000
DTEND;TZID=America/New_York:20220331T170000
DTSTAMP:20260410T093426
CREATED:20211116T132746Z
LAST-MODIFIED:20220316T155429Z
UID:10000068-1646312400-1648746000@mcclaskeyexcellence.com
SUMMARY:AWCR - Public - 5 parts - Mar 3\, 10\, 17\, 24\, and 31 (1pm-5pm EDT for each day the class meets)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nMar 3 – 1pm-5pm\nMar 10 – 1pm-5pm\nMar 17 – 1pm-5pm\nMar 24 – 1pm-5pm\nMar 31 – 1pm-5pm\n\n* Times listed are Eastern Standard Time \nCost: $975 \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand specifications\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the five\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. Also included as part of the class is a 1.5 hr. Debrief Session 4-6 weeks after the end of the class to review what you have implemented as a result of the class and answer any questions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-mar-3-10-17-24-31/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20220111T130000
DTEND;TZID=America/New_York:20220208T170000
DTSTAMP:20260410T093426
CREATED:20211116T132512Z
LAST-MODIFIED:20211213T154730Z
UID:10000067-1641906000-1644339600@mcclaskeyexcellence.com
SUMMARY:AWCR - Public - 5 parts - Jan 11\, 18\, 25\, Feb 1 and 8 (1pm-5pm EDT for each day the class meets)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nJan 11 – 1pm-5pm\nJan 18 – 1pm-5pm\nJan 25 – 1pm-5pm\nFeb 1 – 1pm-5pm\nFeb 8 – 1pm-5pm\n\n* Times listed are Eastern Standard Time \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand specifications\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the five\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. Also included as part of the class is a 1.5 hr. Debrief Session 4-6 weeks after the end of the class to review what you have implemented as a result of the class and answer any questions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-jan-11-18-25-feb-1-8/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20211103T130000
DTEND;TZID=America/New_York:20211208T170000
DTSTAMP:20260410T093426
CREATED:20210517T151839Z
LAST-MODIFIED:20211213T154738Z
UID:10000063-1635944400-1638982800@mcclaskeyexcellence.com
SUMMARY:AWCR - Public - 5 parts - Nov 3\, 10\, 17\, Dec 1 and 8 (1pm-5pm EDT for each day the class meets)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nNov 3 – 1pm-5pm\nNov 10 – 1pm-5pm\nNov 17 – 1pm-5pm\nDec 1 – 1pm-5pm\nDec 8 – 1pm-5pm\n\n* Times listed are Eastern Standard Time \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand specifications\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the five\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. Also included as part of the class is a 1.5 hr. Debrief Session 4-6 weeks after the end of the class to review what you have implemented as a result of the class and answer any questions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-nov-3-10-17-dec-1-8/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20211006T130000
DTEND;TZID=America/New_York:20211027T170000
DTSTAMP:20260410T093426
CREATED:20210517T152800Z
LAST-MODIFIED:20210517T152800Z
UID:10000066-1633525200-1635354000@mcclaskeyexcellence.com
SUMMARY:Training to 100% - 2 parts - Oct 6 and Oct 27 (1pm-5pm EDT for each day the class meets)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 2 part series:\n\nOct 6 – 1pm-5pm\nOct 27 – 1pm-5pm\n\n* Times listed are Eastern Standard Time \n\nTraining to 100%.\nEvery organization trains. But very few organizations train to 100%.  Training itself does not differentiate you or give you a competitive advantage. Leaders of extraordinary organizations understand that to outperform their competition\, they first have to out-train them. How do you out-train your competition? You do that by training to 100% rather than to the 75% level that most companies settle for. This instructor-led\, web-based virtual class will show you how to: \n\ndesign training to 100%\ndeliver training to 100%\nsustaining training to 100%\n\nIt will also briefly touch on the benefits and mindset that extraordinary leaders have that leads them to want to establish training to 100%. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between the two\, half-day sessions\, a hands-on assignment will be given so that you can actually practice delivering training to 100%. This class is applicable to any type of operations-oriented business whose objectives are to produce its products and services to its brand specifications every time. \nWho should attend: \n\norganization owners and leaders\nmanagers and assistant managers\nHR directors and trainers\n\nOperations leaders at all levels \nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/training-to-100-oct-6-27/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20210929T130000
DTEND;TZID=America/New_York:20211013T170000
DTSTAMP:20260410T093426
CREATED:20210517T152533Z
LAST-MODIFIED:20210517T152533Z
UID:10000065-1632920400-1634144400@mcclaskeyexcellence.com
SUMMARY:Spectacular Customer Service - 2 parts - Sept 29 and Oct 13 (1pm-5pm EDT)
DESCRIPTION:This class is split up into 2 parts\n\nSept 29 – 1-5 pm\nOct 13 – 1-5pm\n\n\nVirtual\, web-based class with a live instructor\nLearn how extraordinary organizations create life-long customers through spectacular customer service.\nDescription \nWhat can you give your customers that makes them want to come back more often\, brag to others about how great your organization is\, and have no additional ongoing costs? The answer: spectacular customer service. \nBased on the benchmark practices of world-class organizations\, this hands-on workshop will provide eight proven keys to consistently delivering spectacular customer service\, including the three main steps that give organizations an edge over their competition… every time! \nIn this workshop\, you will learn:   \n\nThe secret to sensational customer service\nThree steps to spectacular customer service\nHow to design great service that is personal to your brand\, delivered 100% of the time\nDelighting customers by being proactive\nSimple\, proven processes to handle customer complaints and restore their good will\n\nWho should attend: \n\nOrganizational leaders\nManagers and assistant managers\nDepartment heads\nShift supervisors\nTrainers\nCustomer service professionals\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/spectacular-customer-service-sept-29-oct-13/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20210923T130000
DTEND;TZID=America/New_York:20211007T170000
DTSTAMP:20260410T093426
CREATED:20210517T152222Z
LAST-MODIFIED:20210517T152222Z
UID:10000064-1632402000-1633626000@mcclaskeyexcellence.com
SUMMARY:LEAN - 2 parts - Sept 23 and Oct 7 (1pm-5pm EDT for each day the class meets)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 2 part series:\n\nSept 23 – 1pm-5pm\nOct 7 – 1pm-5pm\n\n* Times listed are Eastern Standard Time \n\nPutting LEAN to Work in Your Business\nDescription \n\nGET RID OF WASTE! Rapidly increase efficiency and reduce costs while improving service.  Use Lean tools to do all of this quickly and with little to no ongoing costs.  In this course you will learn Lean principles and tools\, see them applied in real businesses\, and come away with an action plan for your business or organization.  We can show you how the principles of Lean work in practice.  This course is ideal for anyone who wants to turn their business\, department\, or organization into a Lean and profitable operation. \n\n \n[SlideDeck2 id=2840] \nObjectives:   \n\nEnable  you to immediately apply Lean to your business (and personal life)\nProvide practical tools and techniques you can use to identify and eliminate waste of all types in your operations\nProvide a compelling vision of the benefits of a Lean culture and mindset\nFacilitate you developing a Lean action plan for your organization prior to the end of class\n\nTypical Agenda: \n\nWhat is Lean?\nHow to identify waste\nLearn Lean techniques and how to use to eliminate waste (5S\, Visual\, POUS\, Value Stream Map\, etc.)\nDiscuss use of Lean and how to apply to your operations\nDevelop and review your action plan for using Lean techniques in your operations\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/lean-sept-23-oct-7/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20210921T130000
DTEND;TZID=America/New_York:20211026T170000
DTSTAMP:20260410T093426
CREATED:20210517T151450Z
LAST-MODIFIED:20211213T154749Z
UID:10000062-1632229200-1635267600@mcclaskeyexcellence.com
SUMMARY:AWCR - Public - 5 parts - Sept 21\, 28\, Oct 5\, 12\, and 26 (1pm-5pm EDT for each day the class meets)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nSept 21 – 1pm-5pm\nSept 28 – 1pm-5pm\nOct 5 – 1pm-5pm\nOct 12 – 1pm-5pm\nOct 26 – 1pm-5pm\n\n* Times listed are Eastern Standard Time \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand specifications\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the five\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. Also included as part of the class is a 1.5 hr. Debrief Session 4-6 weeks after the end of the class to review what you have implemented as a result of the class and answer any questions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-sept-21-28-oct-5-12-26/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20210713T130000
DTEND;TZID=America/New_York:20210810T170000
DTSTAMP:20260410T093426
CREATED:20210517T151136Z
LAST-MODIFIED:20210517T151136Z
UID:10000061-1626181200-1628614800@mcclaskeyexcellence.com
SUMMARY:AWCR - Public - 5 parts - July 13\, 20\, 27\, Aug 3 and 10 (1pm-5pm EDT for each day the class meets)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nJuly 13 – 1pm-5pm\nJuly 20 – 1pm-5pm\nJuly 27 – 1pm-5pm\nAug 3 – 1pm-5pm\nAug 10 – 1pm-5pm\n\n* Times listed are Eastern Standard Time \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand specifications\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the five\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. Also included as part of the class is a 1.5 hr. Debrief Session 4-6 weeks after the end of the class to review what you have implemented as a result of the class and answer any questions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-july-13-20-27-aug-3-10/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20210601T130000
DTEND;TZID=America/New_York:20210629T170000
DTSTAMP:20260410T093426
CREATED:20210208T163518Z
LAST-MODIFIED:20210520T170148Z
UID:10000060-1622552400-1624986000@mcclaskeyexcellence.com
SUMMARY:SOLD OUT - AWCR - Public - 5 parts - Jun 1\, 8\, 15\, 22\, and 29 (1pm-5pm EDT for each day the class meets)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nJune 1 – 1pm-5pm\nJune 8 – 1pm-5pm\nJune 15 – 1pm-5pm\nJune 22 – 1pm-5pm\nJune 29 – 1pm-5pm\n\n* Times listed are Eastern Standard Time \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand specifications\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the five\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. Also included as part of the class is a 1.5 hr. Debrief Session 4-6 weeks after the end of the class to review what you have implemented as a result of the class and answer any questions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-june-1-8-15-22-29/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20210506T131500
DTEND;TZID=America/New_York:20210520T170000
DTSTAMP:20260410T093426
CREATED:20201102T151608Z
LAST-MODIFIED:20210208T164131Z
UID:10000058-1620306900-1621530000@mcclaskeyexcellence.com
SUMMARY:LEAN - 2 parts - May 6 and 20 (1:15pm-5pm EDT for each day the class meets)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 2 part series:\n\nMay 6 – 1:15pm-5pm\nMay 20 – 1:15pm-5pm\n\n* Times listed are Eastern Standard Time \n\nPutting LEAN to Work in Your Business\nDescription \n\nGET RID OF WASTE! Rapidly increase efficiency and reduce costs while improving service.  Use Lean tools to do all of this quickly and with little to no ongoing costs.  In this course you will learn Lean principles and tools\, see them applied in real businesses\, and come away with an action plan for your business or organization.  We can show you how the principles of Lean work in practice.  This course is ideal for anyone who wants to turn their business\, department\, or organization into a Lean and profitable operation. \n\n \n[SlideDeck2 id=2840] \nObjectives:   \n\nEnable  you to immediately apply Lean to your business (and personal life)\nProvide practical tools and techniques you can use to identify and eliminate waste of all types in your operations\nProvide a compelling vision of the benefits of a Lean culture and mindset\nFacilitate you developing a Lean action plan for your organization prior to the end of class\n\nTypical Agenda: \n\nWhat is Lean?\nHow to identify waste\nLearn Lean techniques and how to use to eliminate waste (5S\, Visual\, POUS\, Value Stream Map\, etc.)\nDiscuss use of Lean and how to apply to your operations\nDevelop and review your action plan for using Lean techniques in your operations\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/lean-may-6-20-2021/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20210406T130000
DTEND;TZID=America/New_York:20210504T170000
DTSTAMP:20260410T093426
CREATED:20210208T162417Z
LAST-MODIFIED:20210208T162417Z
UID:10000059-1617714000-1620147600@mcclaskeyexcellence.com
SUMMARY:AWCR - Public - 5 parts - April 6\, 13\, 20\, 27\, and May 4 (1pm-5pm EDT for each day the class meets)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nApril 6 – 1pm-5pm\nApril 13 – 1pm-5pm\nApril 20 – 1pm-5pm\nApril 27 – 1pm-5pm\nMay 4 – 1pm-5pm\n\n* Times listed are Eastern Standard Time \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand standard\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the four\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-april-6-13-27-may-4/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20210302T130000
DTEND;TZID=America/New_York:20210330T170000
DTSTAMP:20260410T093426
CREATED:20201102T151302Z
LAST-MODIFIED:20210120T163335Z
UID:10000057-1614690000-1617123600@mcclaskeyexcellence.com
SUMMARY:AWCR - Public - 5 parts - Mar. 2\, 9\, 16\, 23\, 30 (1pm-5pm EDT for each day the class meets)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nMar 2 – 1pm-5pm\nMar 9- 1pm-5pm\nMar 16 – 1pm-5pm\nMar 23 – 1pm-5pm\nMar 30 – 1pm-5pm\n\n* Times listed are Eastern Standard Time \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand standard\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the four\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-mar-2-30-2021/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20210112T130000
DTEND;TZID=America/New_York:20210209T170000
DTSTAMP:20260410T093426
CREATED:20201102T150536Z
LAST-MODIFIED:20210120T163117Z
UID:10000056-1610456400-1612890000@mcclaskeyexcellence.com
SUMMARY:AWCR - Public - 5 parts - Jan. 12\, 19\, 26; Feb. 2\, 9 (1pm-5pm EDT for each day the class meets)
DESCRIPTION:Virtual\, web-based class with a live instructor\nThis is a 5 part series:\n\nJan 12 – 1pm-5pm\nJan 19 – 1pm-5pm\nJan 26 – 1pm-5pm\nFeb 2 – 1pm-5pm\nFeb 9 – 1pm-5pm\n\n* Times listed are Eastern Standard Time \n\nAchieving World-Class Results \nOur most popular class delivered to thousands of leaders around the world \nProven Path to go from Ordinary to Extraordinary \nThe most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand standard\, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence\, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle\, this class is for you. \nLike all McClaskey Excellence Institute classes\, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the four\, half-day sessions\, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. This class is applicable to any type of organization and business. \nSome (there are many more key take aways) of the Key Topics Covered during the class: \n\nThinking Differently that Creates Excellence\n\nThe key paradigms that enables leaders to create excellence\nHow leaders of extraordinary organizations think differently than leaders of ordinary organizations\n\n\nFocus Excellence\n\nUsing your Mission to focus everything an organization does\nThe Role of the Operations Leader\n\n\nPeople Excellence\n\nEnabling high accuracy\, engagement\, and productivity\, while achieving low turnover\nConcepts extraordinary companies use that makes their hiring process more effective\nHow to enable your people to precisely follow the steps of your process\, every time\, because they want to\nTraining to 100%\nSetting up an environment for 100% success\nMaking full use of employees’ time and talent\nDelivering legendary customer service\n\n\nProcess Excellence\n\nDesigning processes that are both simple and excellent\nDesigning processes for 100%\nSustaining improvements over the long term\n\n\n\n  \nWho should attend: \n\nOrganization owners and leaders\nOperations leaders at all levels\nManagers and assistant managers\nHR directors and trainers\n\nSign Up For Class
URL:https://mcclaskeyexcellence.com/course/awcr-public-jan-12-feb-9-2021/
LOCATION:Virtual\, Web-Based Classes with a Live Instructor
ORGANIZER;CN="David McClaskey":MAILTO:DavidMcClaskey@McClaskeyExcellence.com
GEO:35.5174913;-86.5804473
END:VEVENT
END:VCALENDAR