Author: David McClaskey, President, McClaskey Excellence Institute

Most owners and general managers of business I know believe that the quality of the store/unit manager can impact sales and profitability of that store or unit by 25% of… Read more »

“Pinpoint; Feedback; Reinforcement; 10 Step Process.”  These are very strange words to most people.  What if I were to tell you that these were the keys to your organization’s ability… Read more »

This is the first of series of articles on practical and proven keys to getting world class results. The practices described are proven practices of Pal’s Sudden Service, applicable to… Read more »

 Everyone ought to have an elevator talk about their organization. This is a 30-45 second description of your company, what makes it special, and drives people to come by. Here’s… Read more »